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The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today?

What happens when customer service becomes increasingly autonomous? Pranay Jain joins Christina Stathopoulos to explore where AI can improve the customer journey.

Vibe-Coding: Will Software Engineers Disappear by 2028? Vibe-Coding: Will Software Engineers Disappear by 2028?
The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today? The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today?
How to Increase Agent Accuracy & Reduce Cost with Context How to Increase Agent Accuracy & Reduce Cost with Context
Why AI Agents Are Forcing a Rethink of Endpoint Security Why AI Agents Are Forcing a Rethink of Endpoint Security
AI Is Forcing SecOps to Rethink the Modern SOC AI Is Forcing SecOps to Rethink the Modern SOC
Preemptive by Design: Is GRC the New Front Line for Security? Preemptive by Design: Is GRC the New Front Line for Security?
Can AI Agents Make Decisions Without Real-Time Enterprise Data? Can AI Agents Make Decisions Without Real-Time Enterprise Data?
Rethinking Zero Trust: How AI Reshapes Data Security Rethinking Zero Trust: How AI Reshapes Data Security

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Edosa Odaro
Edosa Odaro, AI Value Advisor & Speaker at VDS Global

Edosa Odaro

AI Value Advisor & Speaker at VDS Global
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Ramon Chen, Technology Advisor at CDOIQ Program

Ramon Chen

Technology Advisor at CDOIQ Program
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Barry Flack, CEO at BF Consultancy

Barry Flack

CEO at BF Consultancy
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Aparna Sundararajan, Strategic Advisor - Secure AI at Rain Consulting Services

Aparna Sundararajan

Strategic Advisor - Secure AI at Rain Consulting Services
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Evgeniy Kharam, Founder at EK Cyber and Media Consulting

Evgeniy Kharam

Founder at EK Cyber and Media Consulting
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Wayne Eckerson, President at Eckerson Group

Wayne Eckerson

President at Eckerson Group

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The Problems We Created By Solving Problems: Why The Technologies Reshaping Our World Are Creating Challenges We Never Expected
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The Problems We Created By Solving Problems: Why The Technologies Reshaping Our World Are Creating Challenges We Never Expected

by Megan Leanda Berry
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Get the new EM360Tech report exploring what happens when useful technologies become essential. See how scale, automation, connectivity, digital services and interdependence create new risks and responsibilities that organisations often only discover after those systems are already critical.

  • Why successful technology creates new dependencies
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  • What it takes to design for second-order consequences
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The Approval Economy: Why Enterprise Marketing Is Losing Control Of The Buying Journey
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The Approval Economy: Why Enterprise Marketing Is Losing Control Of The Buying Journey

by Megan Leanda Berry
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Stop chasing visibility. Start building approval.

Get the new EM360Tech report on the approval economy. Learn why enterprise buying decisions increasingly form outside vendor-controlled channels, and how to build trust, credibility, and buyer confidence that survives scrutiny.

  • Why approval matters more than attention
  • How AI, analysts, reviews, and peers shape influence
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Something About AI Still Doesn’t Feel Right
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Something About AI Still Doesn’t Feel Right

by Megan Leanda Berry
4 min

AI is changing work. Just not the way we expected.

Get the new EM360Tech report exploring the gap between the AI story we’ve been told and what’s actually happening at work. See how AI is reshaping jobs, raising expectations, increasing pressure, and changing what people are responsible for.

  • Why productivity gains don’t always mean less work
  • How jobs are changing without simply disappearing
  • Why faster work is creating higher expectations
  • Where the AI verification burden comes from
  • What changes when AI moves from assisting to acting
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