What happens when voice AI stops simply answering questions and starts getting things done? Pranay Jain of Enterprise Bot explains why the next generation of customer experience will depend on AI capable of understanding context.
Discover expert led podcasts, articles, and news from enterprise technology leaders at EM360Tech, your source for B2B tech intelligence
Look, I'll cut straight to it—quantum computers are about to demolish every piece of encryption protecting your business. We're talking 5-10 years max before RSA becomes as useful as a screen door on a submarine.
Modern data architectures enhance customer interactions and drive business benefits. My discussion with Soren Marklund, Vice President of Global Services and AI Data Strategy at Ericsson, covers the importance of a unified data operating model and the role of AI in improving customer service.
Mark Zuckerberg’s Meta is pulling out all the stops to recruit the brightest minds in artificial intelligence.
EM360Tech explores how ETL continues to shape modern enterprise data strategy — and what leaders need to know as architecture demands evolve.
EM360Tech explores how modern business intelligence moves beyond dashboards to become a core capability for real-time, insight-led enterprise performance.
EM360Tech explores what these three terms really mean for enterprise leaders, and why getting the distinction right is key to IT sustainability strategy.
EM360 breaks down the layers, tools, and trends shaping modern IT monitoring — and why visibility now defines enterprise resilience.
Understand how identity management is evolving beyond traditional IAM, driven by identity convergence and the rise of agentic AI that reshapes access, security and governance.
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