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How Agentic Voice AI Is Changing the Customer Experience

What happens when voice AI stops simply answering questions and starts getting things done? Pranay Jain of Enterprise Bot explains why the next generation of customer experience will depend on AI capable of understanding context.

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Read Tech talent feeling 'Finnished' with 2020 turmoil are invited for a paid relocation to Helsinki
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Tech talent feeling 'Finnished' with 2020 turmoil are invited for a paid relocation to Helsinki

Of course, the latter is more welcome than ever, given that 2020 has been... well, you know. The US in particular has experienced a unique strain of turmoil, from the anticipation and political unrest surrounding the election, to the social injustices that are exceptionally rife in the region. Finland, on the other hand, is poised to emerge 2020 pretty much unscathed. No prolonged lockdown, no wildfires, no extreme social injustices of note – it's enough to make anyone pack their bags and not look back.

Of course, the latter is more welcome than ever, given that 2020 has been... well, you know. The US in particular has experienced a unique strain of turmoil, from the anticipation and political unrest surrounding the election, to the social injustices that are exceptionally rife in the region. Finla

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Something About AI Still Doesn’t Feel Right
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Whitepaper
AI

Something About AI Still Doesn’t Feel Right

by Megan Leanda Berry
4 min

This report brings the current AI conversation together and makes sense of the signals people are seeing in isolation.

  • Why AI can look like it’s slowing down and accelerating at the same time
  • How work is changing at the task level, rather than through sudden job replacement
  • Why productivity gains often come with increased pressure and workload
  • What changes when AI moves inside tools instead of sitting alongside them
  • Why readiness, not capability, is now the biggest constraint for organisations
  • How agentic AI shifts the conversation from output to action
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