Top 10 Cloud Phone Systems for the Enterprise

Published on
10/01/2022 10:02 AM

In the last couple of years, cloud phone systems have evolved from being an exciting cost-saving opportunity for modern business communications to a must-have investment. With phone systems in the cloud, companies can access future-proof communication tools capable of empowering staff in any environment (including the remote working world).

Phone systems in the cloud offer a more affordable, flexible, and scalable solution for business communications in a digital world. Depending on the provider you choose, you can even access a host of extra features to make your company more successful, like analytics, AI enhancements, and software integrations. Today, we will look at some of the best cloud phone systems for companies keen to transform their comms strategy.

 

RingCentral

A popular provider of cloud-based communication and collaboration tools, RingCentral offers a host of business phone systems for the modern workplace. Named a leader in the 2021 Gartner Magic Quadrant for UCaaS, RingCentral can provide standalone business telephony and mobile apps, as well as comprehensive messing, video, and phone systems through RingCentral MVP.

A wide portfolio of communication tools means companies can easily access all the phone functionality they need, from monitoring and recording to call logging and analytics. There’s also the option to extend your investment even further, to cover things like CCaaS (Contact Centre as a Service) and CPaaS (Communication Platform as a Service) technology.

 

GoTo

GoTo’s “GoToConnect” cloud phone system is easy to deploy, simple to use, and packed full of useful features. You can take and manage your calls from anywhere, access face-to-face collaboration through video conferencing for your teams, and more. 

GoToConnect checks all the boxes you could ask for as a simple and effective cloud-based calling solution. There’s call routing (with geolocation and time rules), team-based call distribution, and a host of security features to give business leaders peace of mind. You can also integrate tools like CRM systems to provide users with extra information about customers.

 

Ooma

Offering a simple, effective, and reliable way to enhance your business communications, Ooma offers cloud phone technology for companies of all sizes and backgrounds. You can access all the core features you’d expect from Ooma, such as virtual receptionists to help with routing calls, hold and transfer music and apps for your Android or iOS devices. 

Ooma is one of the more cost-effective options for cloud telephony, intended to enable smaller companies and businesses making the transition into a flexible future. There’s also the option to scale your technology as your business grows.

Aircall

Ideal for companies looking to step up their telecommunications strategy fast, Aircall allows for instant setup, and it integrates with your existing tools. The solution provides businesses with a comprehensive communication centre for making calls, messaging, and video in the same place. There’s also a huge selection of helpdesk, CRM, and productivity tools too. 

With an analytics suite built-in, Aircall makes it easy to determine whether you’re getting the right ROI on your technology investments. Plus, you get the added benefit of being able to enhance your system’s functionality with further add-ons for tools like Salesforce and HubSpot too.

 

Dialpad

Dialpad gives business leaders a comprehensive global phone system capable of growing with them. The technology is built in the cloud, with a 100% secure architecture you can deploy without servers or third-party services. There’s access to mobile apps, so you can enable the team members in your office who are constantly on the move, and global or local numbers too.

One of Dialpad’s most impressive features is the “Voice Intelligence” functionality, which uses AI to support users through a range of natural-language processing and speech recognition tools. The intelligent systems built into Dialpad make it much easier for companies to make informed decisions.

 

8x8

One of the most popular cloud-based communication platforms available today, 8x8 offers a highly flexible and modular approach to modern communications. Companies can build the tech stack they need, with access to everything from communication and collaboration tools to in-depth analytics, contact centre support, and more.

The 8x8 ecosystem is enriched with a host of fantastic “extras,” such as embeddable communications and APIs, and artificial intelligence, to help you make better decisions. The ultra-modern and flexible approach 8x8 takes to cloud communications earns it the title of “Leader” in the Gartner Magic Quadrant UCaaS report for 2021.

 

Avaya OneCloud

A comprehensive unified communications solution from the leaders at Avaya, OneCloud provides companies with the ultimate scalable solution for cloud communications. You can access a host of features within the ecosystem, including Avaya’s collaboration tools with instant messaging and video conferencing for teams, AI analytics, and extensive reporting.

The Avaya OneCloud telephony features also ensure teams have everything they need to operate in an ever-evolving marketplace. You can access everything from Global connectivity to local numbers and intelligent routing systems.

 

2600Hz

Best-known for its unique approach to turnkey, white-labelled unified communications solutions, 2600Hz offers a range of communication tools on the cloud, with more than 4.8 billion minutes processed each year. Kazoo is the turnkey UC platform offered by 2600Hz, and it comes with access to more than 300 APIs to customize your communication ecosystem.

2600Hz’s technology is built with reliability and security at its core. You’ll always have access to geo-redundancy features and security tools to provide absolute peace of mind. There are also all of the communication features you would expect, as well as collaboration tools for better teamwork.

 

FirstComm

FirstComm provides growing companies with the tools they need to grow and thrive in a changing landscape. With access to everything from unified communications to SD-WAN and managed security, you can build the digital transformation strategy that suits you. The UCaaS services from FirstComm is reliable and feature-rich, designed to ensure you can always manage conversations across a range of channels. 

One of the most compelling features of FirstComm is its “UC Teams” service, which allows companies using Microsoft Teams to build on the Teams ecosystem with the ability to access full phone system functionality in the Teams ecosystem.

 

UniVoIP

Promising to be the only communications provider companies ever need, UniVoIP builds on the value of Microsoft Teams with a direct routing service. This means companies can leverage a complete business phone system within the collaboration environment they’re already using. The technology supports Native Teams calling across all devices, as well as a dedicated platform.

With UniVoip, you can eliminate the need for on-premises appliances, third-party plugins, and local trunks. There’s even access to valuable automated onboarding, workspaces, and lifecycle management tools too.