What happens when customer service becomes increasingly autonomous? Pranay Jain joins Christina Stathopoulos to explore where AI can improve the customer journey.
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Explore the latest developments across AI, customer experience and the future of work, with insights from industry events shaping the enterprise technology landscape.
Meta has been fined millions in South Korea after regulators found that sensitive user data was collected and shared with advertisers without a legal basis, adding to the company’s growing privacy enforcement challenges.
Data mesh and data fabric offer different approaches to managing enterprise data, but organisations may benefit from combining the strengths of both.
Explore how identity and Zero Trust can work together to strengthen security, verify users and devices, reduce risk and support a more adaptive approach to protecting enterprise systems and data.
Shein’s data-driven business model has helped the fast-fashion retailer personalise shopping experiences and respond rapidly to changing consumer demand.
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