Guru
Work experience
J Arnold & Associates
Principal
(
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Present
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Frost & Sullivan
VoIP Program Leader
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)
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Areas of Expertise
About
Canada
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
...see more
Analysts with similar expertise
Ryan Raiker
Adjunct Professor at Widener University
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Jon Arnold
Principal at J Arnold & Associates
Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold
Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation.
We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world.
Read Hiatus Time for Watch This Space - Review of the Most Impactful Tech Since 2018, and What We're Watching for Next
Infrastructure Management
Hiatus Time for Watch This Space - Review of the Most Impactful Tech Since 2018, and What We're Watching for Next
54 min
Read Spotlight on Innovation with AI and Communications Technology
Infrastructure Management
Spotlight on Innovation with AI and Communications Technology
34 min
Read Return to Office and Agentic Al Realities
AI
Return to Office and Agentic Al Realities
45 min
Read Agentic AI Driving the Future of Customer Experience
AI
Agentic AI Driving the Future of Customer Experience
38 min
Read Future of Work Expo Review
Emerging Technologies
Future of Work Expo Review
36 min
Read Al Overload - DeepSeek, Deepfakes, Paul McCartney's Cautions, Churchill at War, Roadrunner, Agentic Al - Do Consumers Really
Infrastructure Management
Al Overload - DeepSeek, Deepfakes, Paul McCartney's Cautions, Churchill at War, Roadrunner, Agentic Al - Do Consumers Really
47 min
Read 2025 Outlook - Workspace Evolution, Small Language Models and Al Everywhere; Plus The MANIAC, AlphaGo and Our Analog Sensibilities
Infrastructure Management
2025 Outlook - Workspace Evolution, Small Language Models and Al Everywhere; Plus The MANIAC, AlphaGo and Our Analog Sensibilities
44 min
Read Book Review - With Folded Hands - Where is Al Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024
Infrastructure Management
Book Review - With Folded Hands - Where is Al Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024
50 min
Read Takeaways From Fall Conferences - Al Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo
Infrastructure Management
Takeaways From Fall Conferences - Al Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo
50 min
Read Maximizing Cloud ROI Through Augmented FinOps
AI
Maximizing Cloud ROI Through Augmented FinOps
27 min
Read Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways
Infrastructure Management
Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways
1 min
Read Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates
In The News
Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates
1 min