"In this technology-centric world, where we see new advantages, new paths, new adventures, at the end of the day, the other side of the screen is always a human being,” Bartosz Skwarczek, Founder & President at G2A Capital Group, reflectively said.

The quote sets the tone of the recent episode of The Security Strategist podcast. In this episode, Shubhangi Dua, Podcast Host and Producer, sits down with Skwarczek, an award-winning CEO recognised by Forbes. They talk about the evolution of online marketplaces, the importance of security, and the role of people in business.

They discuss the challenges of operating a global marketplace, the significance of diversity in teams, and the future of payment security technologies.

Bartosz emphasises the importance of a proactive approach to cybersecurity and the use of AI in business operations. He also highlights the essential role of human values and communication in creating a successful organisation.

Proactive and Multi-Layered Approach to Cybersecurity

Security is a top priority for G2A, Skwarczek articulated. He adds that it's a "constant improvement" and a "kind of battle that you have with the bad actors." To stay "one step ahead of attackers," G2A deploys a multi-layered defence strategy.

The multi-layered strategy starts with careful monitoring of threat intelligence channels to ensure organisations stay on top of the latest threats, vulnerabilities, and methods used by malicious actors.

A dedicated incident response team has clearly defined roles and responsibilities. They can respond immediately to any security incidents, especially those related to different types of fraud, such as friendly fraud (chargeback fraud) or traditional credit card fraud.

Skwarczek says that employee training is extremely important. G2A conducts mandatory training every month for its employees, assuring they know how to avoid common mistakes like phishing emails. Especially considering that over 3 million phishing emails are sent every day.

Skwarczek also emphasises the importance of these ongoing audits. Alluding to the constantly changing market, He says cyber criminals constantly devise new tricks. This is why frequent evaluations are needed to ensure G2A is moving in the right direction.

AI, Blockchain, and the Future of Payment Security

Looking ahead, Skwarczek talked about the future of payment security. He recognised the complicated relationship between new technologies and strict regulations.

The payment industry is inherently "conservative because it's regulated," he added, with extensive regulatory frameworks that ensure the safety of people's money. This intentional pace, however, coexists with rapid technological advancements. Skwarczek specifically pointed to the growing influence of AI and blockchain.

While AI offers immense promise in enhancing security and streamlining operations, it's also a "double-edged sword," with "bad actors" leveraging AI to become "smarter with cheating." G2A's approach to AI is to be "AI native," focusing on educating every department on the basics of AI and guiding them to use specific AI tools relevant to their functions, from marketing to security. Regular evaluations ensure that these AI implementations are effective and continually improved.

Takeaways

  • The core message is always about people.
  • Security is a top priority in online marketplaces.
  • Diversity presents both challenges and opportunities.
  • Building a strong team is essential for global operations.
  • AI can be both beneficial and a threat in cybersecurity.
  • Education and training are crucial for preventing phishing attacks.
  • Proactive cybersecurity measures are necessary to stay ahead of threats.
  • Communication within teams is vital for success.
  • Diversity enhances problem-solving and innovation.
  • The future of payment security is uncertain but full of potential.

Chapters

  • 00:00 Introduction to G2A and Bartosz Skwarczek
  • 02:10 The Importance of People in Business
  • 03:23 Understanding Cloud Marketplaces
  • 05:08 Security Frameworks in Online Marketplaces
  • 06:38 Challenges of Global Payment Diversity
  • 11:15 Building a Strong Team for Global Operations
  • 15:54 The Role of AI in Cybersecurity
  • 20:03 Securing Transactions and Avoiding Fraud
  • 24:40 Proactive Cybersecurity Measures
  • 27:34 The Importance of Communication in Teams
  • 29:52 Diversity as a Strength in Business
  • 32:03 Future of Payment Security Technologies
  • 36:37 Key Takeaways for Decision Makers

About G2A

G2A.COM is the largest and most trusted marketplace for digital entertainment in the world. More than 30 million people in 180 countries have made over 100 million purchases on the platform.

Customers can explore a vast catalogue of over 75,000 digital products, including games, DLCs, in-game items, and non-gaming items like gift cards, subscriptions, software, and e-learning resources. These products are offered by sellers from around the globe.

G2A.COM is also known for its strong focus on online security. It has received the American CNP award, joining well-known companies like Microsoft, Barclay's Bank, and First Data.