What Does Virtual Reality Bring to Unified Communications?
Virtual reality could reshape business communication by making virtual meetings more immersive and enabling more interactive customer support.
Podcasts, Articles, News and Insights From Enterprise Technology Leaders
What Is Physical AI and Why Will It Outgrow Cloud AI?
Physical AI has a software-related accessibility problem, but a Silicon Valley-based, software AI company that makes its own silicon solved it by redesigning the tech stack and implementing skills with AI agent access.
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This month’s spotlight
Dr Joe Perez
Dr. Joe Perez is a powerhouse in the IT and education worlds, with 40-plus years’ experience and a wealth of credentials to his name. From Business Intelligence Specialist at NC State University to Senior Systems Specialist/Team Leader at the NC Department of Health & Human Services (and Chief Technology Officer at CogniMind), Perez is at the forefront of innovation and process improvement. With more than 22,000 LinkedIn followers and a worldwide reputation as keynote speaker, data management/analytics expert, and prolific, bestselling author, Perez is a highly sought-after resource in his field. He speaks at many conferences each year, reaching audiences in over 20 countries across the globe and has been highly-ranked by prestigious Thought Leader communities. He was recently inducted into both the IIBA Hall of Fame and the United Nations Global Network of Data Officers and Statisticians and was selected to be a Distinguished Fellow in the Public Sector Network's Future Government Institute. When Dr. Joe is not working, he shares his musical talents and gives back to his community through his involvement in his church's Spanish and military ministries.
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Exclusive EM360Tech Content
Discover expert led podcasts, articles, and news from enterprise technology leaders at EM360Tech, your source for B2B tech intelligence
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Here are the key security measures organisations should consider to protect customer data and strengthen contact centre security.
Should your enterprise implement cloud communications?
Can Empowering Agents With AI Improve Customer Experiences?
Learn how AI can enhance unified communications and customer service by helping agents resolve issues faster, route customers to the right specialists and deliver more personalised experiences without replacing human interaction.
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