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Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024
dtxucx jon arnold chris angus
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Infrastructure Management

Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

by EM360 Tech
42 2 min
“The Key is Balance Between Adopting New Technology with Guardrails On”| Noam Liran @ Big Data LDN
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Data

“The Key is Balance Between Adopting New Technology with Guardrails On”| Noam Liran @ Big Data LDN

by EM360 Tech
52 1 min
"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024
Video
"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024
by EM360 Tech
1 min
"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024
Video
"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024
by EM360 Tech
1 min
"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024
Video
"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024
by EM360 Tech
1 min
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"You Need to Know that LLMs are Giving you Accurate Info" | Charles Southwood @ Tech Show London
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"You Need to Know that LLMs are Giving you Accurate Info" | Charles Southwood @ Tech Show London
by Ellis Stewart
1 min
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"Generating LLMs Requires Centralization of Data!" | Niraj Vora @ Tech Show London
Video
"Generating LLMs Requires Centralization of Data!" | Niraj Vora @ Tech Show London
by Katie Baker
1 min
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"An Amazon-Like Shopping Experience for Data Products!" | Alan Missroon @ Tech Show London
Video
"An Amazon-Like Shopping Experience for Data Products!" | Alan Missroon @ Tech Show London
by Ellis Stewart
2 min
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"Data Engineers are Becoming Software Engineers!..." | Bart Vandekerckhove @ Tech Show London
Video
"Data Engineers are Becoming Software Engineers!..." | Bart Vandekerckhove @ Tech Show London
by Ellis Stewart
1 min
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Cresta: How Generative AI is Transforming Customer Service
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Cresta: How Generative AI is Transforming Customer Service
by Zeus Kerravala
1 min
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"Companies are Looking at Tool Consolidation" - Callum Taylor @CDAO UK
Video
"Companies are Looking at Tool Consolidation" - Callum Taylor @CDAO UK
by Ellis Stewart
2 min
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"AI Regulation is Coming!" - Marko Stojsavljevic @CDAO UK
Video
"AI Regulation is Coming!" - Marko Stojsavljevic @CDAO UK
by Ellis Stewart
1 min
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"All Large Companies are Moving into the Data Analytics World" - Joerg Tewes @CDAO UK
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Video
Data

"All Large Companies are Moving into the Data Analytics World" - Joerg Tewes @CDAO UK

by Ellis Stewart
2 min
"You Must Understand Where your Data is Stored, and its Quality" - Steve Holyer @CDAO UK
Video
"You Must Understand Where your Data is Stored, and its Quality" - Steve Holyer @CDAO UK
by Ellis Stewart
1 min
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“AI is Moving Faster than the Purchasing Cycle of the Data Industry" - Fred Lherault @CDAO UK
Video
“AI is Moving Faster than the Purchasing Cycle of the Data Industry" - Fred Lherault @CDAO UK
by Ellis Stewart
1 min
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AI brings a lot of Risk around Compliance, Security and Governance" - Ollie Allman @CDAO UK
Video
AI brings a lot of Risk around Compliance, Security and Governance" - Ollie Allman @CDAO UK
by Ellis Stewart
1 min
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Exclusive analysis from industry leaders

Wayne Eckerson
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Wayne Eckerson
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Alejandro Leal
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Kevin Petrie
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