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AI has become a hot topic in the business recently – and for good reason. Since the launch of OpenAI’s ChatGPT last November the tech has gripped Silicon Valley and spurred a months-long AI arms race that shows no signs of slowing anytime soon.
At the forefront of this so-called AI revolution is the rise of conversational AI, fuelled by the rapid advancement of large language models (LLMs) like OpenAI’s GPT and Google’s LaMDA.
These LLMs have made way for an array of conversational AI chatbot platforms with advanced capabilities from mimicking human responses to answering questions on almost any topic.
Of course, not all of these chatbots are not made the same. While everyone can’t stop talking about ChatGPT, there are a host of different chatbots with unique functions to help businesses streamline the content creation process and enhance customer service.
From customer service bots to AI chat assistants, we’re counting down the top best 10 AI Chatbots for businesses in 2023, ranking each pick on its applications, accuracy and ease of adoption within the workplace..
We kick off our list with Jasper, a conversational AI powered by OpenAI’s GPT 3-5 that specialises in creating creative content for marketing teams. Starting at $39 per month, Jasper is the only AI specifically designed to be trained on the unique styles of its customers, allowing companies to generate content that is consistently on-brand across teams. From creating new advertising campaigns in minutes to creating strategic, high-converting copy, Jasper can write in over 50 different templates to produce effective marketing content for blog posts, social media posts, video scripts and more.
While it may be trained on the same language model as ChatGPT, Jasper offers an expansive list of tools to produce better copy, including the ability to check for grammar, spelling and plagiarism. The only downside is that it can only write texts upon prompt, whereas other chatbots on this list include several other functions in addition to this. Nevertheless, Jasper is a solid investment for companies churning out written marketing content on a daily basis.
Ada’s conversational AI platform is a fantastic choice for companies looking to resolve large numbers of customer support inquiries with minimal human effort. With prebuilt workflows and generative AI for automated actions, Ada’s AI Chatbot can handle complex inquiries and resolve them in real-time without the need for human interaction. Paired with Ada’s advanced resolution engine, this allows businesses to extract relevant conversations and customer details to provide personalised support, automate customer service operations, and boosting customer satisfaction and reduce response times.
While Ada may be more expensive than other AI solutions on this list, the chatbot offers additional multimodal support for digital and voice channels, providing customers with a range of options for contacting the business and resolving their issues. It can also resolve inquiries in over 50 languages, making it easy for businesses to communicate with customers from all around the world, no matter where they are based.
Salesforce Einstein GPT
Next up we have Salesforce Einstein GPT, a powerful AI chatbot designed to empower companies to get the most out of the Salesforce service cloud. The first comprehensive AI platform for CRMs, Einstein provides an integrated set of AI tools that makes Salesforce Customer 360 much more intuitive and streamlines conversations with customers. Integrated with OpenAI, these tools provide companies with new and advanced generative AI capabilities, leveraging real-time data to make employees more productive and every customer experience better.
By combining proprietary Einstein AI models with ChatGPT or other leading large language models, companies can use natural-language prompts on CRM data to trigger powerful, time-saving automation, and create personalized, AI-generated content. Einstein can also auto-generate personalised agent chat replies to increase customer satisfaction through personalised and expedited service interactions. While a phenomenal tool, the only reason Einstein isn’t higher on this list is that it is only limited to customers on the Salesforce cloud, meaning that it is not suitable for a large number of companies.
Founded in 2012 in Argentina as a way to change how businesses communicate with customers, Aivo has established itself as a leading provider of AI-powered customer service solutions for the enterprise. With its intuitive AI suite for customer services and sales, businesses can build seamless conversation journeys – from automated conversations to live-agent transfer – in the same chat window. These journeys are easily customisable with Aivo’s design tool for customer journeys as well, allowing companies to easily build AI bots for lead generation, delivery status tracking, account creation, product returns and everything in between.
But the holy grail of Aivo is its conversation engine, which, through its integration with ChatGPT, takes interaction capabilities to a whole new level. Businesses can leverage unique auto-generated responses, complementing confidential and transactional responses to create an outstanding customer service experience all year round.
Don’t let its name fool you. Mobile Monkey is an industry-leading OmniChat platform allowing businesses to connect with customers through web chat, SMS, Messenger, Instagram, and WhatsApp. With features including its multi-platform chatbot builder allowing businesses to re-use marketing material on any chat platform, MobileMonkey offers a unified chat inbox that enables businesses to manage all of their inbound and outbound messages all in one place. Through this omnichat feature, companies instantly chat and text with fans, opportunities and customers in seconds on a range of different platforms – whether it be Facebook Messenger, WhatsApp, SMS text messaging, online chat, or anything in between.
Mobile Monkey’s Omnichat feature also allows companies to filter conversations through message channels, assign conversations to agents and follow customers in the Omnichat inbox. Meanwhile, editing tools allow teams to create and launch message campaigns in minutes – no monkey business required.
Lyro by Tidio
Unlike other entries on this list, Tidio’s Lyro is specially designed to create personalised, fast and efficient customer service experiences for small to medium businesses. Powered by Anthorpic AI’s Claude, the AI chatbot can analyse conversations and improve answers based on previous conversations, using data from the business’s website to create and provide intuitive responses to user queries. Unlike, Traditional chatbots which are handcuffed by pre-designed conversational paths, this intelligence allows it to understand customer questions and engage in sophisticated, human-like conversations. This makes it one of the most scaleable solutions on this list as every conversation with Lyro is better than the last.
While Lyro is limited to user questions and queries, its implementation saves huge amounts of resources by allowing human agents to focus on the inquiries that require human interaction. The chatbot will automatically transfer complex queries over to human agents, ensuring that customers receive the best chat experience possible, regardless of their query.
DialogFlow by Google
Taking our fourth place spot is DiagloueFlow, an open-source AI chatbot platform developed by Google that enables companies to design and integrate conversation user interfaces into multiple channels including mobile apps, web applications, devices, bots, interactive voice systems and more. Offering the latest BERT-based natural language understanding as part of its AI chatbot framework, Dialogue Flow enables companies to provide accurate and efficient support for customers in over 30 languages no matter how complex the case.
Dialogue Flow’s standout feature is its visual flow builder, which allows teams to see changes to dialogue in real time, reducing the time it companies take on the development of conversational frameworks. Unlike other entries on this list, it can also analyse multiple types of input from customers, including text and audio inputs. It can respond to customers through synthetic speech as well as through voice interface platforms like Google Assistant and Amazon’s Alexa. DialogueFlow comes with a 90-day free trial and then is priced monthly depending on the edition used and the number of requests made, making it easily scaleable for businesses big and small.
Trusted by some of the biggest brands in the world, including TikTok and JP Morgan, Wati is the leading AI-powered customer engagement tool for WhatsApp and omnichannel commerce growth. With features including a shared team inbox, broadcast management, AI assistant builder, and more, Wati transforms WhatsApp into a help kiosk where customer requisitions are handled as tickets. Teams can delegate tickets to Wati’s dedicated chatbots or select them for human agents depending on the complexity of the query, meaning that customers are always satisfied no matter their queries.
WATI also provides a no-code chatbot with a drag-and-drop interface for creating conversation flows, allowing companies to automate FAQ responses and provide immediate responses to common customer requests. As well as its official integration with WhatsApp it also has integrations with software including Google Sheets, Shopify and Zapier, making it an ideal choice for a variety of different retailers. Wati offers a 7-day free trial for all new customers, from then on, plans start from $49/month.
Our number two spot goes to Hubspot’s Chatspot, an AI-powered sales and marketing assistant that combines the power of ChatGPT with dozens of unique data sources to help businesses unleash the power of generative AI. While ChatSpot is tailor-made to businesses in the growth stage, it offers free access to businesses of all shapes and sizes – even those that don’t use the Hubspot CRM. Companies can use the chat tool to run reports, create tasks, research leads, and even analyse data through the tool’s integration with HubSpot data, allowing companies to dive deep into company data like funding rounds, locations, and technologies used.
For those that do use HubSpot CRM, ChatSpot is an ideal pairing to make the most out of everything HubSpot has to offer. By integrating the chatbot into the Hubspot CRM, companies can streamline communication with customers and greatly improve engagement by leveraging the tool’s data-driven insights. The tool can also save teams huge amounts of time by automating tasks like content creation, report writing, and analytics process, freeing up time for more important business activities. ChatSpot is still in its alpha stage and still under continuous testing, meaning there are still some improvements yet to be made. But it is still an incredibly useful tool for businesses looking to streamline operations – especially those using the HubSpot CRM.
Drift is a cutting-edge marketing platform revolutionising customer service and lead generation with an array of advanced features. Through state-of-the-art AI-powered chatbots, Drift engages, qualifies, and seamlessly converts potential buyers, offering extensive customization options that allow companies to tailor greetings, conversations, and routing to cater to specific audience segments and maximise engagement and conversion rates. One of Drift's standout capabilities lies in empowering customers to find immediate answers to their queries. By swiftly addressing frequently asked questions and common concerns, Drift's chatbots effectively deflect low-level issues, allowing your team to focus on high-priority tasks and complex customer inquiries. This streamlined approach optimizes efficiency and ensures that critical matters receive the attention they deserve.
Drift offers also a convenient scheduling feature that enables visitors to book sales meetings directly through the platform. This seamless integration simplifies the process for both potential buyers and your sales team, fostering meaningful connections and expediting the sales cycle. To ensure that companies can effectively measure and track the impact of conversational marketing efforts, Drift also provides comprehensive analytics and reporting. By monitoring key business metrics such as engagement rates, conversion rates, and customer satisfaction, you gain valuable insights into the success of your strategies, allowing you to make data-driven decisions and continuously refine your approach.
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