Both of us attended major industry events during June, with Chris at HPE Discover, and myself at NICE Interactions – both in Las Vegas, as it turns out. HPE and NICE are different companies in different spaces, but both were showcasing how they’re pushing the envelope with AI.
Given our focus on future of work and digital transformation, Chris noted the impact of AI-driven network technologies on smart buildings and how that can support return to office. With NICE, I reviewed how their vision for AI is taking us to a world where live and virtual agents will work symbiotically, much like the Digital Centaur that may some day come to transform the workplace.
Aside from our take on these events, we took some side roads to expound on Vegas’s unique vibe, and how HPE’s acquisition of Juniper is another example of Big Tech getting bigger.
Jon Arnold
Principal at J Arnold & Associates
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
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