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What Should Contact Centres Do First to Prepare for Agentic AI?

In the recent episode of the Tech Transformed podcast, Dialpad Lead Product Manager Calvin Hohener sits down with host Jon Arnold, Principal at J Arnold & Associates. They discuss the transition from legacy chatbots to more autonomous agents capable of completing tasks and improving customer interactions.

What Should Contact Centres Do First to Prepare for Agentic AI?

Noibu: The AI Agent Era

ai agents

Noibu: The AI Agent Era

The AI-Ready Data Core: Creating the Foundation for Intelligent Systems

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The AI-Ready Data Core: Creating the Foundation for Intelligent Systems

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EDR, XDR, or MDR — What’s the Real Difference and Why Does It Matter?

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Breaking Free from Busywork: AI and the Future of Profitable Client Delivery

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Breaking Free from Busywork: AI and the Future of Profitable Client Delivery

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What Should Contact Centres Do First to Prepare for Agentic AI?

Podcast

What Should Contact Centres Do First to Prepare for Agentic AI?

24 min

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Noibu: The AI Agent Era

Whitepaper

Noibu: The AI Agent Era

1 min

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The AI-Ready Data Core: Creating the Foundation for Intelligent Systems

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The AI-Ready Data Core: Creating the Foundation for Intelligent Systems

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EDR, XDR, or MDR — What’s the Real Difference and Why Does It Matter?

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EDR, XDR, or MDR — What’s the Real Difference and Why Does It Matter?

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Breaking Free from Busywork: AI and the Future of Profitable Client Delivery

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Breaking Free from Busywork: AI and the Future of Profitable Client Delivery

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Cybersecurity Travel Tips: Before, During, and After

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Cybersecurity Travel Tips: Before, During, and After

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Client Success Story: A Compromised Home

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Client Success Story: A Compromised Home

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Ray Security Solution Brief

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Ray Security Solution Brief

The React RCE Crisis Marks a Benchmark Moment for Enterprise Security

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The React RCE Crisis Marks a Benchmark Moment for Enterprise Security

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Ponemon Research Report: Digital Executive Protection Research Report 2025

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Ponemon Research Report: Digital Executive Protection Research Report 2025

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How Generative AI is Transforming Customer Experience Today

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How Generative AI is Transforming Customer Experience Today

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From Analytics to Intelligence: BlackRock's Journey to Data Productization

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From Analytics to Intelligence: BlackRock's Journey to Data Productization

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Solution overview: The Only Tool You Need To Keep Your Accounts Safe

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Solution overview: The Only Tool You Need To Keep Your Accounts Safe

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The 3G Sunset Worldwide: How Enterprises Can Avoid Device Disruption

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The 3G Sunset Worldwide: How Enterprises Can Avoid Device Disruption

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How Metadata Becomes the Engine of Modern DataOps

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How Metadata Becomes the Engine of Modern DataOps

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How the CrowdStrike–HPE–Nvidia Alliance Reshapes Secure AI Infrastructure

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How the CrowdStrike–HPE–Nvidia Alliance Reshapes Secure AI Infrastructure

AI Video Generators vs. Traditional Manual Editing: Which is Better?

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AI Video Generators vs. Traditional Manual Editing: Which is Better?

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Top 10 Platforms Powering AI-Driven Data Monetisation in 2025

Top 10

Top 10 Platforms Powering AI-Driven Data Monetisation in 2025

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Data Lakehouse Architecture and the Shift to Unified Data Platforms

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Data Lakehouse Architecture and the Shift to Unified Data Platforms

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Scaling Security Profitably: How MSPs Deliver Enterprise Protection Without Enterprise Resources

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Scaling Security Profitably: How MSPs Deliver Enterprise Protection Without Enterprise Resources

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Securing Assets in a Complex IT Landscape: Deterministic Automation in ITAM

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Securing Assets in a Complex IT Landscape: Deterministic Automation in ITAM

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SitusAMC Breach Puts Third-Party Risk Back in the Hot Seat

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SitusAMC Breach Puts Third-Party Risk Back in the Hot Seat

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Exclusive analysis from industry leaders

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Dana Gardner

Founder and Principal Analyst at Interarbor Solutions

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Ryan Raiker

Adjunct Professor at Widener University

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Kevin Petrie

Vice President of Research at BARC

Hear from the Experts

Exclusive analysis from industry thought leaders

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Dana Gardner

Founder and Principal Analyst with Interarbor Solutions

Why Do Most ‘Full-Stack Observability’ Tools Miss the Network?

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Why Do Most ‘Full-Stack Observability’ Tools Miss the Network?

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How HashiCorp and Red Hat are preparing enterprises for AI at scale

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How HashiCorp and Red Hat are preparing enterprises for AI at scale

by Dana Gardner

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Ryan Raiker

Adjunct Professor with Widener University

Forget Chatbots—RAG is the AI Architecture Built for Real Business Impact

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Forget Chatbots—RAG is the AI Architecture Built for Real Business Impact

by Ryan Raiker

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From General to Specific: How RAGs, Small Models, and Domain AI Are Redefining Practical Innovation

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From General to Specific: How RAGs, Small Models, and Domain AI Are Redefining Practical Innovation

by Ryan Raiker

3 min