Enhancing Customer Satisfaction: How To Use Technology To Your Advantage
Keep The Happiness Of Your Customers In Mind
"I think a lot of the time enterprises are experimenting with the big vendors of the world and putting a lot of investment in that, but not necessarily putting that into production properly,” Andrew Phethean, UKI Industry Lead, Enterprise Growth at Databricks.
Kevin is the VP of Research at BARC US, where he writes and speaks about the intersection of AI, analytics, and data management. For nearly three decades Kevin has deciphered what technology means to practitioners, as an industry analyst, services leader, instructor, marketer, and tech journalist. This includes five years as Analyst and Research VP at BARC's partner Eckerson Group. Kevin also launched and grew a profitable data analytics services team for EMC Pivotal in the Americas and EMEA, and ran field training at Attunity/Qlik. A frequent public speaker and co-author of two books about data management, Kevin is passionate about helping practitioners, founders, and software executives capitalize on emerging technologies. Outside the tech world, Kevin most loves biking, kayaking, and coaching his three boys' sports teams.
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Keep The Happiness Of Your Customers In Mind
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