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The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today?

What happens when customer service becomes increasingly autonomous? Pranay Jain joins Christina Stathopoulos to explore where AI can improve the customer journey.

Why AI Agents Are Forcing a Rethink of Endpoint Security Why AI Agents Are Forcing a Rethink of Endpoint Security
The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today? The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today?
Preemptive by Design: Is GRC the New Front Line for Security? Preemptive by Design: Is GRC the New Front Line for Security?
What Is Self-Driving Production? The Future of AI SRE Explained What Is Self-Driving Production? The Future of AI SRE Explained
Vibe-Coding: Will Software Engineers Disappear by 2028? Vibe-Coding: Will Software Engineers Disappear by 2028?
How SAP BW Migration Prepares Enterprises for AI How SAP BW Migration Prepares Enterprises for AI
Rethinking Zero Trust: How AI Reshapes Data Security Rethinking Zero Trust: How AI Reshapes Data Security
How to Increase Agent Accuracy & Reduce Cost with Context How to Increase Agent Accuracy & Reduce Cost with Context

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Edosa Odaro
Edosa Odaro, AI Value Advisor & Speaker at VDS Global

Edosa Odaro

AI Value Advisor & Speaker at VDS Global
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Ramon Chen, Technology Advisor at CDOIQ Program

Ramon Chen

Technology Advisor at CDOIQ Program
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Barry Flack, CEO at BF Consultancy

Barry Flack

CEO at BF Consultancy
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Aparna Sundararajan, Strategic Advisor - Secure AI at Rain Consulting Services

Aparna Sundararajan

Strategic Advisor - Secure AI at Rain Consulting Services
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Evgeniy Kharam, Founder at EK Cyber and Media Consulting

Evgeniy Kharam

Founder at EK Cyber and Media Consulting
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Wayne Eckerson, President at Eckerson Group

Wayne Eckerson

President at Eckerson Group

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Read Interview: New report reveals enterprise buying habits of 250 IT decision makers
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Interview: New report reveals enterprise buying habits of 250 IT decision makers

CCgroup, a B2B technology PR consultancy, commissioned Sapio Research to conduct a study on the enterprise buying habits of 250 senior employees from UK businesses, all of whom had been materially involved in major technology investments with an average deal value of £330,808 in the last 12 months.

Infrastructure Management 4 min
Read Why is enterprise data hygiene so important?
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Why is enterprise data hygiene so important?

A broom cleaning up binary code.

Discover why data hygiene is essential for maintaining accurate, reliable data, and how regular cleansing, standardisation and automation can help organisations make better decisions and protect business performance.

Data 2 min
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The Problems We Created By Solving Problems: Why The Technologies Reshaping Our World Are Creating Challenges We Never Expected
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AI

The Problems We Created By Solving Problems: Why The Technologies Reshaping Our World Are Creating Challenges We Never Expected

by Megan Leanda Berry
5 min

Get the new EM360Tech report exploring what happens when useful technologies become essential. See how scale, automation, connectivity, digital services and interdependence create new risks and responsibilities that organisations often only discover after those systems are already critical.

  • Why successful technology creates new dependencies
  • How automation changes responsibility and accountability
  • Why connectivity creates risks beyond the system itself
  • How digital growth creates accessibility and resilience challenges
  • What it takes to design for second-order consequences
Get The Report Now
The Approval Economy: Why Enterprise Marketing Is Losing Control Of The Buying Journey
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The Approval Economy: Why Enterprise Marketing Is Losing Control Of The Buying Journey

by Megan Leanda Berry
6 min

Stop chasing visibility. Start building approval.

Get the new EM360Tech report on the approval economy. Learn why enterprise buying decisions increasingly form outside vendor-controlled channels, and how to build trust, credibility, and buyer confidence that survives scrutiny.

  • Why approval matters more than attention
  • How AI, analysts, reviews, and peers shape influence
  • Why intent data tells only part of the story
  • The difference between discovery content and approval content
  • How to make enterprise decisions easier to defend
     
Read The Report Now
Something About AI Still Doesn’t Feel Right
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Something About AI Still Doesn’t Feel Right

by Megan Leanda Berry
4 min

AI is changing work. Just not the way we expected.

Get the new EM360Tech report exploring the gap between the AI story we’ve been told and what’s actually happening at work. See how AI is reshaping jobs, raising expectations, increasing pressure, and changing what people are responsible for.

  • Why productivity gains don’t always mean less work
  • How jobs are changing without simply disappearing
  • Why faster work is creating higher expectations
  • Where the AI verification burden comes from
  • What changes when AI moves from assisting to acting
Download Report Now