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The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today?
What happens when customer service becomes increasingly autonomous? Pranay Jain joins Christina Stathopoulos to explore where AI can improve the customer journey.
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Not Only GDPR – A New Set of Privacy Rules Is Here
The new rules will apply not only to traditional telcos, but also to providers of electronic communications services, including internet access, instant messaging applications, e-mail, internet phone calls, and personal messaging provided through social media.
Excess heat from data centres to provide power for local areas
5 Things You Need to Know About GDPR
With GDPR compliance deadlines approaching, organisations must strengthen data discovery, access controls, consent management, cloud security, breach response and privacy engineering.
Personalisation and data analytics now a ‘necessity’ in retail
Google Cloud making $1 billion per quarter
Investments in supercomputing increase as world looks for a way to deal with supermassive big data
Tech companies targeting the world’s unbanked
Europol arrests 11 with ties to bitcoin money laundering network
Top Tips for Business Continuity – ‘I can’t get into the office’ – preparing for the unexpected
Google loses to Oracle in almost decade-old, multibillion-dollar court case
Wall Street tech sell-off reaches European markets
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