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The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today?

What happens when customer service becomes increasingly autonomous? Pranay Jain joins Christina Stathopoulos to explore where AI can improve the customer journey.

Can AI Agents Make Decisions Without Real-Time Enterprise Data? Can AI Agents Make Decisions Without Real-Time Enterprise Data?
The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today? The Rise of Autonomous Customer Experience: How Should Enterprise Leaders Prepare Today?
Rethinking Zero Trust: How AI Reshapes Data Security Rethinking Zero Trust: How AI Reshapes Data Security
How to Increase Agent Accuracy & Reduce Cost with Context How to Increase Agent Accuracy & Reduce Cost with Context
AI Is Forcing SecOps to Rethink the Modern SOC AI Is Forcing SecOps to Rethink the Modern SOC
Vibe-Coding: Will Software Engineers Disappear by 2028? Vibe-Coding: Will Software Engineers Disappear by 2028?
Why AI Agents Are Forcing a Rethink of Endpoint Security Why AI Agents Are Forcing a Rethink of Endpoint Security
Preemptive by Design: Is GRC the New Front Line for Security? Preemptive by Design: Is GRC the New Front Line for Security?

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Edosa Odaro
Edosa Odaro, AI Value Advisor & Speaker at VDS Global

Edosa Odaro

AI Value Advisor & Speaker at VDS Global
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Ramon Chen, Technology Advisor at CDOIQ Program

Ramon Chen

Technology Advisor at CDOIQ Program
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Barry Flack, CEO at BF Consultancy

Barry Flack

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Aparna Sundararajan, Strategic Advisor - Secure AI at Rain Consulting Services

Aparna Sundararajan

Strategic Advisor - Secure AI at Rain Consulting Services
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Evgeniy Kharam, Founder at EK Cyber and Media Consulting

Evgeniy Kharam

Founder at EK Cyber and Media Consulting
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Wayne Eckerson, President at Eckerson Group

Wayne Eckerson

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Read UK Schools Urged to Stay Vigilant as Hackers Hit the Classroom
Ellis Stewart, Content Manager at EM360Tech
Ellis Stewart Ellis Stewart

UK Schools Urged to Stay Vigilant as Hackers Hit the Classroom

Schools Cyber Attacks

“Considering the sheer volume of phishing and ransomware attacks facing educational institutions, any measures that can be taken to secure data further and protect their organisations will go a long way in deterring attackers. The potential consequences of such an attack mean that proactivity is inv

Security 3 min
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The Problems We Created By Solving Problems: Why The Technologies Reshaping Our World Are Creating Challenges We Never Expected
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AI

The Problems We Created By Solving Problems: Why The Technologies Reshaping Our World Are Creating Challenges We Never Expected

by Megan Leanda Berry
5 min

Get the new EM360Tech report exploring what happens when useful technologies become essential. See how scale, automation, connectivity, digital services and interdependence create new risks and responsibilities that organisations often only discover after those systems are already critical.

  • Why successful technology creates new dependencies
  • How automation changes responsibility and accountability
  • Why connectivity creates risks beyond the system itself
  • How digital growth creates accessibility and resilience challenges
  • What it takes to design for second-order consequences
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The Approval Economy: Why Enterprise Marketing Is Losing Control Of The Buying Journey
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AI

The Approval Economy: Why Enterprise Marketing Is Losing Control Of The Buying Journey

by Megan Leanda Berry
6 min

Stop chasing visibility. Start building approval.

Get the new EM360Tech report on the approval economy. Learn why enterprise buying decisions increasingly form outside vendor-controlled channels, and how to build trust, credibility, and buyer confidence that survives scrutiny.

  • Why approval matters more than attention
  • How AI, analysts, reviews, and peers shape influence
  • Why intent data tells only part of the story
  • The difference between discovery content and approval content
  • How to make enterprise decisions easier to defend
     
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Something About AI Still Doesn’t Feel Right
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AI

Something About AI Still Doesn’t Feel Right

by Megan Leanda Berry
4 min

AI is changing work. Just not the way we expected.

Get the new EM360Tech report exploring the gap between the AI story we’ve been told and what’s actually happening at work. See how AI is reshaping jobs, raising expectations, increasing pressure, and changing what people are responsible for.

  • Why productivity gains don’t always mean less work
  • How jobs are changing without simply disappearing
  • Why faster work is creating higher expectations
  • Where the AI verification burden comes from
  • What changes when AI moves from assisting to acting
Download Report Now