Featured Whitepapers

The latest industry insights from our solutions providers

LLM Observability Best Practices

LLM Observability Best Practices

2025 KuppingerCole Leadership Compass for API Security

2025 API Blindspots and Breakthroughs: How CISOs Are Approaching API Risk Survey Report

Whitepaper

2025 API Blindspots and Breakthroughs: How CISOs Are Approaching API Risk Survey Report

by Salt Security

2 min

H2 2025 State of API Report

Whitepaper

H2 2025 State of API Report

by Salt Security

2 min

Synopsys.ai: Building Products of Tomorrow, Today

Whitepaper

Synopsys.ai: Building Products of Tomorrow, Today

by Synopsys

1 min

Tip Sheet: Building the Business Case for an Omnichannel Contact Center

Whitepaper

Tip Sheet: Building the Business Case for an Omnichannel Contact Center

by Genesys

1 min

ReadyTalk: The Four P’s to Create Websites that Attract Clients

Whitepaper

ReadyTalk: The Four P’s to Create Websites that Attract Clients

by ReadyTalk

1 min

5 steps for a successful migration to SAP HANA®

Whitepaper

5 steps for a successful migration to SAP HANA®

by Rolta

1 min

7 Secrets of Voice of the Customer Success

Whitepaper

7 Secrets of Voice of the Customer Success

by Confirmit

1 min

5 Steps to Maximize Voice of the Customer ROI

Whitepaper

5 Steps to Maximize Voice of the Customer ROI

by Confirmit

1 min

What is SIP Trunking?

Whitepaper

What is SIP Trunking?

by Britannic Technologies

1 min

Trailfinders: A contact centre silver lining

Whitepaper

Trailfinders: A contact centre silver lining

by Britannic Technologies

1 min

8 Reasons to work with Britannic Technologies

: The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

Whitepaper

: The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

by EM360 Tech

1 min

Trillium Software: Trillium Tips & Tricks CRM

Whitepaper

Trillium Software: Trillium Tips & Tricks CRM

by EM360 Tech

1 min

10 Steps to a Multichannel Strategy

Whitepaper

10 Steps to a Multichannel Strategy

by EM360 Tech

2 min

10 Best Practices for Targeted Messaging

Whitepaper

10 Best Practices for Targeted Messaging

by OpenText

1 min

Clarive Software: Corporate Overview 2015

Whitepaper

Clarive Software: Corporate Overview 2015

by EM360 Tech

1 min

Quocirca: Online Domain Maturity: How to Provide a Superlative Online Experience for your Customers

Whitepaper

Quocirca: Online Domain Maturity: How to Provide a Superlative Online Experience for your Customers

by EM360 Tech

1 min

Managed Print Services Landscape, 2015

Whitepaper

Managed Print Services Landscape, 2015

by EM360 Tech

1 min

Choosing the Right Video Conferencing Provider

A New Security Reality

Whitepaper

A New Security Reality

by SafeNet Consulting

2 min

Workfront: Why Project Management is Broken (and 3 ways to Fix It)

Whitepaper

Workfront: Why Project Management is Broken (and 3 ways to Fix It)

by Workfront

1 min

A Powerful New Foundation for Creating Customer Campaigns

Whitepaper

A Powerful New Foundation for Creating Customer Campaigns

by EM360 Tech

1 min

VCE Technology alliance partner program

Whitepaper

VCE Technology alliance partner program

by EM360 Tech

1 min

Effective Ransomware Responses

Whitepaper

Effective Ransomware Responses

by FireEye

1 min

Authentic8: Secure Financial Fraud Investigations in the Cloud

Whitepaper

Authentic8: Secure Financial Fraud Investigations in the Cloud

by Authentic8

1 min

Exclusive analysis from industry leaders

Ryan Raiker

Adjunct Professor at Widener University

Dana Gardner

Founder and Principal Analyst at Interarbor Solutions

Kevin Petrie

Vice President of Research at BARC

Hear from the Experts

Exclusive analysis from industry thought leaders

Ryan Raiker

Adjunct Professor with Widener University

Forget Chatbots—RAG is the AI Architecture Built for Real Business Impact

Tech Article

Forget Chatbots—RAG is the AI Architecture Built for Real Business Impact

by Ryan Raiker

5 min

From General to Specific: How RAGs, Small Models, and Domain AI Are Redefining Practical Innovation

Tech Article

From General to Specific: How RAGs, Small Models, and Domain AI Are Redefining Practical Innovation

by Ryan Raiker

3 min

Dana Gardner

Founder and Principal Analyst with Interarbor Solutions

The NASCAR Data Garage: Shaping the Future of Fan Engagement with Clay Owensby, Senior Director of Data and BI Technology at NASCAR

Tech Article

The NASCAR Data Garage: Shaping the Future of Fan Engagement with Clay Owensby, Senior Director of Data and BI Technology at NASCAR

by Dana Gardner

19 min

Modernizing Tradition: How Data Shapes the Future of Bottling with Kevin King, Senior Director of BI & Analytics at Coca-Cola Consolidated

Tech Article

Modernizing Tradition: How Data Shapes the Future of Bottling with Kevin King, Senior Director of BI & Analytics at Coca-Cola Consolidated

by Dana Gardner

18 min

Featured Whitepapers

Latest in Enterprise Technology

LLM Observability Best Practices

2025 KuppingerCole Leadership Compass for API Security

2025 API Blindspots and Breakthroughs: How CISOs Are Approaching API Risk Survey Report

H2 2025 State of API Report

Synopsys.ai: Building Products of Tomorrow, Today

Tip Sheet: Building the Business Case for an Omnichannel Contact Center

ReadyTalk: The Four P’s to Create Websites that Attract Clients

5 steps for a successful migration to SAP HANA®

7 Secrets of Voice of the Customer Success

5 Steps to Maximize Voice of the Customer ROI

What is SIP Trunking?

Trailfinders: A contact centre silver lining

8 Reasons to work with Britannic Technologies

: The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

Trillium Software: Trillium Tips & Tricks CRM

10 Steps to a Multichannel Strategy

10 Best Practices for Targeted Messaging

Clarive Software: Corporate Overview 2015

Quocirca: Online Domain Maturity: How to Provide a Superlative Online Experience for your Customers

Managed Print Services Landscape, 2015

Choosing the Right Video Conferencing Provider

A New Security Reality

Workfront: Why Project Management is Broken (and 3 ways to Fix It)

A Powerful New Foundation for Creating Customer Campaigns

VCE Technology alliance partner program

Effective Ransomware Responses

Authentic8: Secure Financial Fraud Investigations in the Cloud

Exclusive analysis from industry leaders

Hear from the Experts

Forget Chatbots—RAG is the AI Architecture Built for Real Business Impact

From General to Specific: How RAGs, Small Models, and Domain AI Are Redefining Practical Innovation

The NASCAR Data Garage: Shaping the Future of Fan Engagement with Clay Owensby, Senior Director of Data and BI Technology at NASCAR

Modernizing Tradition: How Data Shapes the Future of Bottling with Kevin King, Senior Director of BI & Analytics at Coca-Cola Consolidated