Case study: Fortune 500 Manufacturer Triples Accuracy in IT Support Answers with Pryon

Faced with underperforming chatbots that were threatening to compromise employee experience and productivity, a large tech manufacturer turned to Pryon to evolve its IT support strategy.

Now, Pryon transforms more than 500 documents into answers to more than 20,000 questions per month with 90 percent accuracy — three times the accuracy of its previous chatbot — and estimates $4.4 million in savings from support ticket reduction. Pryon’s no-code AI capabilities make it easy to automate exceptional employee support while allowing the workforce to focus on strategies and innovations that keep the company competitive.

Pryon was brought in as the AI-powered link between the chatbot and the company’s internal knowledge bases, which reside in ServiceNow and Confluence.

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