Legacy IT processes weren’t built for the speed, complexity, and scale of today’s enterprise. The result? Teams overwhelmed by tickets, slowed by bottlenecks, and stuck in an endless cycle of firefighting.

Zero Ticket IT is a bold new vision for operations—one where AI and automation work together to resolve issues at the source, without tickets, handoffs, or delays. This isn’t about eliminating tickets for vanity metrics. It’s about redesigning IT for proactive, intelligent, and self-healing service delivery.

In this manifesto, we cover:

  • Why the legacy ticketing model is breaking—and what replaces it
  • The true cost of ticket-based operations (and how much you could be saving)
  • The rise of agentic AI and autonomous remediation
  • What Zero Ticket IT looks like across infrastructure, NetOps, and service
  • Step-by-step strategies to shift from break/fix to always-on
  • The new success metrics that actually drive value and transformation

Whether you’re leading IT operations, service delivery, or automation strategy, this is your guide to the next operating model—one built on speed, autonomy, and human-first design.

It’s time to stop managing tickets—and start building systems that solve problems themselves