Parlamind: AI in Customer Service ROI Guide

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Intelligent machines have already become an integral part of our everyday lives in times of digitalization. Companies in particular are increasingly exploiting the potential of AI-based automation to enhance the quality and efficiency of both their internal and external processes.

Those business areas in which people have to perform cognitive work based on large amounts of data are especially reaping the benefits of artificial intelligence. For example, customer service where a large volume of data is processed.

With our ROI guide “AI in Customer Service”, we want to show online merchants the added value that is generated when man and machine work together in customer service. What’s more, you’ll discover how the return on investment can be increased for the entire organization in a concrete, measurable and sustainable way by using intelligent automation. I hope that our guide will help you to successfully follow the path towards the automated support of your communication.