Medable, a leader in digital clinical trial software, faced major roadblocks with their previous device management provider—delayed support, inefficient workflows, and a frustrating provisioning process. Managing their large fleet of devices required speed, precision, and security, but their existing solution was slowing them down.
With Esper, everything changed.
By partnering with Esper, Medable streamlined their device provisioning workflow, reducing a cumbersome 47-touch process down to just 7 touches — an 85% improvement in efficiency. What once took days now happens in minutes, enabling Medable to deploy new devices faster and deliver better service to their end users.
Beyond provisioning, Esper’s advanced role-based access control (RBAC) ensures Medable can securely manage their device fleet at scale. Custom roles and granular permissions empower their team to maintain security while keeping operations seamless.
Most importantly, Medable found a true partner in Esper. Unlike traditional MDM vendors, Esper’s engineers work closely with customers to understand challenges, optimize workflows, and continuously improve solutions.
“The level of support has been absolutely top-notch.” — Medable
With Esper, Medable isn’t just managing devices — they’re transforming how clinical research is conducted, empowering patients and researchers alike.
