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Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

“The Key is Balance Between Adopting New Technology with Guardrails On”| Noam Liran @ Big Data LDN

“The Key is Balance Between Adopting New Technology with Guardrails On”| Noam Liran @ Big Data LDN

"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024

Video

"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024

by EM360 Tech

1 min

"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024

Video

"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024

by EM360 Tech

1 min

"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024

Video

"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024

by EM360 Tech

1 min

Tech Chat Episode 23: The Future of the Workplace with Sahil Rekhi, MD (EMEA) at RingCentral

Video

Tech Chat Episode 23: The Future of the Workplace with Sahil Rekhi, MD (EMEA) at RingCentral

by EM360 Tech

1 min

Tech Chat Episode 24: Ethics in Artificial Intelligence with Nuno António

Video

Tech Chat Episode 24: Ethics in Artificial Intelligence with Nuno António

by EM360 Tech

1 min

Tech Chat Episode 25: The UK Productivity Crisis with Chris Marjara, Chief Marketing Officer at The Access Group

Video

Tech Chat Episode 25: The UK Productivity Crisis with Chris Marjara, Chief Marketing Officer at The Access Group

by EM360 Tech

1 min

Tech Chat: Women in Cybersecurity Awards Preview

Video

Tech Chat: Women in Cybersecurity Awards Preview

by EM360 Tech

1 min

Tech Chat Episode 27: Changing the Hacker Narrative with Chloé Messdaghi, Security Researcher Advocate

Video

Tech Chat Episode 27: Changing the Hacker Narrative with Chloé Messdaghi, Security Researcher Advocate

by EM360 Tech

1 min

Tech Chat Episode 28: The Impact of 5G with Nick Sacke, Head of IoT and Products at Comms365

Video

Tech Chat Episode 28: The Impact of 5G with Nick Sacke, Head of IoT and Products at Comms365

by EM360 Tech

1 min

Tech Chat Episode 29: The Modern Data Experience with Prakash Darji, General Manager of FlashArray Business Unit at Pure Storage

Video

Tech Chat Episode 29: The Modern Data Experience with Prakash Darji, General Manager of FlashArray Business Unit at Pure Storage

by EM360 Tech

1 min

Tech Chat Episode 30: The Current DDoS Landscape with Marc Wilczek and Karsten Desler, COO and CTO at Link11

Tech Chat Episode 31: Becoming More Data-Driven with Brad Winsor, Vice President of Workforce Analytics at SplashBI

Video

Tech Chat Episode 31: Becoming More Data-Driven with Brad Winsor, Vice President of Workforce Analytics at SplashBI

by EM360 Tech

1 min

Tech Chat Episode 32: The Lessons Learnt from Data Breaches with Christy Wyatt, CEO at Absolute Software

Video

Tech Chat Episode 32: The Lessons Learnt from Data Breaches with Christy Wyatt, CEO at Absolute Software

by EM360 Tech

1 min

Tech Chat Episode 33: The Digital Transformation Landscape with Peter Finter, SVP and CMO at Couchbase

Video

Tech Chat Episode 33: The Digital Transformation Landscape with Peter Finter, SVP and CMO at Couchbase

by EM360 Tech

1 min

Exclusive analysis from industry leaders

Wayne Eckerson

President at Eckerson Group

Alejandro Leal

Analyst at KuppingerCole Analysts

Kevin Petrie

Vice President of Research at BARC

Hear from the Experts

Exclusive analysis from industry thought leaders

Barry Flack

CEO with BF Consultancy

What employee engagement should really mean in 2024

Tech Article

What employee engagement should really mean in 2024

by Barry Flack

1 min

Will the new wave of Technology finally help cure the productivity puzzle?

Tech Article

Will the new wave of Technology finally help cure the productivity puzzle?

by Barry Flack

2 min

Shubhangi Dua

Top 10 Cloud Security Posture Management (CSPM) Tools

Top 10

Apple AI Upgrade To Launch LLM Siri

by Shubhangi Dua

6 min

Beyond the hype - AI use cases that are delivering real business value

Mind the AI Gap: Bridging Skills for the UK’s Future

AI Jesus Installed in Swiss Church

Apple AI Upgrade To Launch LLM Siri

8 Most Common Data Quality Issues

What is Big Data?

Data Quality Management vs Master Data Management

Usage-Based Magic: Turning Cloud Data Into Dollar-Saving Decisions

The Rise of Open-Source Self-Hosted Solutions

Real world cost savings with enterprise app extensions

The Role of Wearable Tech in Hybrid Work

What is a Low-Code Platform? Benefits and Risks

Top 10 Cloud Security Posture Management (CSPM) Tools

Top 10 Sustainable Software Companies for 2024

Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

Episode 3 - BMC Connect 2024 - The Split Announcement and Conference Learnings

What is Black Basta? How it Works and How to Protect Against It

Blue Yonder Cyber Attack Impacts Starbucks and Supermarkets

HDCF Life Data Breach Jeopardises Customer Data

Andrew Tate Website Hacked By Political Hacktivist Group

Elon Musk's ‘X’ Rival, Bluesky is Taking Off, What is it?

Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates

Foursquare App Is Winding Down. What Is It & What Happened To It?

Meta Bans Students’ Social Media Accounts Tracking Celeb Private Jets

What is Black Basta? How it Works and How to Protect Against It

Blue Yonder Cyber Attack Impacts Starbucks and Supermarkets

8 Most Common Data Quality Issues

HDCF Life Data Breach Jeopardises Customer Data

Mind the AI Gap: Bridging Skills for the UK’s Future

Usage-Based Magic: Turning Cloud Data Into Dollar-Saving Decisions

From the Cloud to Your Pocket: The Future of Intelligent AI

How do Hackers Collect Intelligence on their Victims?

Top 10 Cloud Security Posture Management (CSPM) Tools

Top 10 Sustainable Software Companies for 2024

Top 10 Anti-Malware Tools

Top 10 Best AI Podcasts For AI Enthusiasts

The Rise of Open-Source Self-Hosted Solutions

Real world cost savings with enterprise app extensions

Beyond the hype - AI use cases that are delivering real business value

HashiCorp: Your Path to Cloud Maturity

AI and Big Data Expo Global adds a host of leading industry experts to the agenda

AI and Big Data Expo Europe key agenda sessions

Cybersecurity Luminary Stephen Khan to Receive Prestigious Hall of Fame Award at Infosecurity Europe

Leadership powerhouse Claire Williams OBE reveals how to navigate change and develop a strong team culture at Infosecurity Europe 2024

Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024

"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024

"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024

Featured Videos

Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

“The Key is Balance Between Adopting New Technology with Guardrails On”| Noam Liran @ Big Data LDN

"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024

"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024

"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024

Tech Chat Episode 23: The Future of the Workplace with Sahil Rekhi, MD (EMEA) at RingCentral

Tech Chat Episode 24: Ethics in Artificial Intelligence with Nuno António

Tech Chat Episode 25: The UK Productivity Crisis with Chris Marjara, Chief Marketing Officer at The Access Group

Tech Chat: Women in Cybersecurity Awards Preview

Tech Chat Episode 27: Changing the Hacker Narrative with Chloé Messdaghi, Security Researcher Advocate

Tech Chat Episode 28: The Impact of 5G with Nick Sacke, Head of IoT and Products at Comms365

Tech Chat Episode 29: The Modern Data Experience with Prakash Darji, General Manager of FlashArray Business Unit at Pure Storage

Tech Chat Episode 30: The Current DDoS Landscape with Marc Wilczek and Karsten Desler, COO and CTO at Link11

Tech Chat Episode 31: Becoming More Data-Driven with Brad Winsor, Vice President of Workforce Analytics at SplashBI

Tech Chat Episode 32: The Lessons Learnt from Data Breaches with Christy Wyatt, CEO at Absolute Software

Tech Chat Episode 33: The Digital Transformation Landscape with Peter Finter, SVP and CMO at Couchbase

Exclusive analysis from industry leaders

Hear from the Experts

What employee engagement should really mean in 2024

Will the new wave of Technology finally help cure the productivity puzzle?

Top 10 Cloud Security Posture Management (CSPM) Tools

Apple AI Upgrade To Launch LLM Siri