Guru
Work experience
J Arnold & Associates
Principal
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Present
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Frost & Sullivan
VoIP Program Leader
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Areas of Expertise
About
Canada
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
...see more
Analysts with similar expertise
Ryan Raiker
Adjunct Professor at Widener University
Barry Flack
CEO at BF Consultancy
Jon Arnold
Principal at J Arnold & Associates
Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold
Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation.
We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world.
Read Fall Tech Conference Preview, Amazon's Return to Office Mandate, and Updates for Our Podcast
Infrastructure Management
Fall Tech Conference Preview, Amazon's Return to Office Mandate, and Updates for Our Podcast
39 min
Read Takeaways From the Future of Work Expo, and Where's the Fit for AI, Apple and the Metaverse?
Emerging Technologies
Takeaways From the Future of Work Expo, and Where's the Fit for AI, Apple and the Metaverse?
1 min
Read The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
Emerging Technologies
The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
1 min
Read New York City Events Roundup - Cloud Communications Alliance, CREtech and WorkTech23
Emerging Technologies
New York City Events Roundup - Cloud Communications Alliance, CREtech and WorkTech23
37 min
Read State of Play with Hybrid Work, and Jon’s World Tour - London, Peru, Dubai and the US
Emerging Technologies
State of Play with Hybrid Work, and Jon’s World Tour - London, Peru, Dubai and the US
33 min
Read Musings on Big Tech, Looming AI Backlash, and Takeaways From Verint’s Analyst Event
Emerging Technologies
Musings on Big Tech, Looming AI Backlash, and Takeaways From Verint’s Analyst Event
42 min
Read The Joys of Summer - How Streaming Found Its Voice at the Paris Olympics, and How Conversational AI is a CX Game-Changer for Utilities
Emerging Technologies
The Joys of Summer - How Streaming Found Its Voice at the Paris Olympics, and How Conversational AI is a CX Game-Changer for Utilities
33 min
Read 2024 Outlook - How IT Leaders Need to Think About Deploying AI - an Analog Perspective
Emerging Technologies
2024 Outlook - How IT Leaders Need to Think About Deploying AI - an Analog Perspective
33 min
Read What Constitutes Work in a Digital World, and Future of Work Expo Preview
Emerging Technologies
What Constitutes Work in a Digital World, and Future of Work Expo Preview
32 min
Read Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?
Emerging Technologies
Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?
38 min
Read The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
Emerging Technologies
The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration
1 min
Read The AI Revolution - Are We at the Beginning or the End? Reflections on Analyst Events from Zoom and Verint
Emerging Technologies
The AI Revolution - Are We at the Beginning or the End? Reflections on Analyst Events from Zoom and Verint
44 min