Semafone: Embracing an Omnichannel Payments Strategy Inside Your Contact Center
Semafone provides pure cloud, hybrid cloud and on-premises solutions to contact centers and all businesses accepting payments; enabling them to collect personal data securely across all channels – including the telephone, webchat, social media, email SMS, QR codes and more. Semafone's patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. This prevents personal data from entering the business and IT infrastructure, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.
Semafone’s suite of solutions create a seamless, omnichannel experience that increases sales conversion rates and boosts customer loyalty, while at the same time simplifying compliance. The company was founded in 2009 and now supports customers in 26 countries on five continents.
Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Harley Davidsonn, PetHealth, Rogers Communications, Santander, Sutter Health and TVG. Major investors of Semafone include Octopus Ventures and BGF (Business Growth Fund).
Semafone has achieved the four-leading security and payment certifications: ISO 27001:2013, PA-DSS certification for its Cardprotect payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent.
To learn more, visit www.semafone.com and follow us on LinkedIn, Twitter and Facebook.