Lightico: 5 Must-Have Capabilities to Manage Customer Interactions Through COVID-19
Lightico’s mission is to digitally transform the connection between businesses and their customers, making the experience effortless, efficient and unforgettable.
In today’s experience-driven economy, customers expect intuitive and instant business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs, and damaged NPS scores.
Lightico’s platform for digital customer interactions empowers businesses to collect forms, documents, e-signatures, photos, payments, consent to disclosures and to verify ID instantly, even while they have customers on the phone.
By simplifying customer interactions in the last mile of the customer journey, businesses make it easier for their customers to be their customers, earning their trust and loyalty, translating to higher profits.