
The Evolution of Integrated Risk Management (IRM): Moving Beyond Silos to Achieve Enterprise Resilience
Move beyond silos. Build enterprise resilience.
Get the new EM360Tech report on Integrated Risk Management. See how to connect risk data, align with strategy, and act faster with a clear roadmap, maturity guidance, and vendor-neutral selection criteria.
- The cost of silos and how to fix it
- What a mature IRM programme looks like
- A phased roadmap you can execute in 1–3 years
- How to choose technology that scales
- Where AI and automation add value
Get the new EM360Tech report on Integrated Risk Management. See how to connect risk data, align with strategy, and act faster with a clear roadmap, maturity guidance, and vendor-neutral selection criteria.
- The cost of silos and how to fix it
- What a mature IRM programme looks like
- A phased roadmap you can execute in 1–3 years
- How to choose technology that scales
- Where AI and automation add value

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Cresta centralizes and amplifies the knowledge, insights, and coaching the contact center needs to reach peak performance. Cresta turns real-time insights into real-time actions that make the contact center smarter and drive business results. Customers choose Cresta for a uniquely comprehensive generative AI solution, industry-leading real-time coaching and insights, custom-tailored AI solutions, and an extensible and flexible omni-channel platform.
Customers using Cresta have seen sales increase by 10%, ramp time reduce by 2x, CSAT improve by 20%, and agents save 5 hours in repetitive tasks every week. CarMax, Blue Nile, Earthlink, Holiday Inn Club Vacations, Porsche, and Intuit are among the leading companies using Cresta to improve the productivity of their contact center operations and drive strong business results.
Industry Gurus

Dr Jacqui Taylor

Ryan Raiker

Avery Smith
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