Transforming the business does not require expensive technology changes, it can be accomplished through business partnership and better use of existing systems and information. In this episode, Rich Corbridge (CIO, SEGRO plc) joins Dan Twing and Tom O'Rourke to discuss how they are using automation and AI to significantly improve their ERP capabilities, without replacing their ERP systems. Focusing on business value, SEGRO is piloting AI-enable orchestration to create workbenches that tie together disparate systems for timely access to information, improving decision making.
Crucially, this approach introduces agentic AI within a centralized orchestration model, ensuring governance, consistency, and controlled deployment rather than uncoordinated agent sprawl.
Key Points
Business value drove technology selection and the decision to supplement existing ERP systems rather than replacing them
A centralized approach balances consistency with localized customizations
Partnering with two vendors with different engagement styles provided valuable insights
ROI was defined upfront, each pilot process had specific targets before testing began
Technology change is happening quickly, SEGRO's deliberate approach is making them culturally ready for rapid change.
Agentic AI is being deployed within a centralized orchestration framework to maintain control and avoid fragmented, independent agent development
Takeaways for Automation Leaders
Build alliances with business leaders before starting the technology selection process
A structured evaluation of AI-enabled orchestration outperforms giving everyone tools to built their own agents
Cultural change in the IT team is as important as cultural change in the business
Momentum comes from demonstrating what is possible
Success is defined as business impact, SEGRO is using orchestration to grow the business without increasing staff or operational costs
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that provides deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help their clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at www.enterprisemanagement.com.
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