Having returned from Enterprise Connect the night before, the time was right to talk about takeaways from the 2024 edition, of which there were many. Before talking about how AI has now become the main focus of the event, we felt compelled to put things in perspective first. This conference used to be solely about PBXs – hardware-based telephony – and we reviewed how the communications technology space has been radically transformed in very little time by AI. Digital natives may not find this perspective relevant, but trust us, it is, and we’ll leave it for you to decide after giving our latest episode a listen.
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
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