The Future of Apps and CX Design
Kevin Lee is the Chief Digital Officer, Consumer at BT Group.
Responsible for the overall vision and strategy for all digital products and services across BT’s consumer brands, Kevin works across the UK’s biggest brands including BT, EE and Plusnet. In this role, Kevin oversees a team of product, digital strategy, design, research, and engineering creators to drive innovation and deliver great products to extend BT’s market leadership and surprise and delight millions of customers.
Kevin has a long track record of digital leadership, including roles at eBay, PayPal, Visa, Samsung, Whirlpool and GE Healthcare, in the UK, US, Italy, Korea and beyond. He’s passionate about tackling challenging business and customer problems, working with brilliant growth mindset teams, and driving impact for the customers whose lives are touched by the products and services he and his teams deliver.
In this episode of the EM360 Podcast, Head of Content Matt Harris speaks to Kevin about:
- The future of apps - and what separates the good and the bad
- Mastering customer experience
- Lessons learned from 15+ years of digital leadership
