Customer Experience Predictions for 2024 and Beyond

Prof. Steven van Belleghem is an international speaker, EM360 partnered analyst and one of the world’s leading experts in customer experience.

He helps the likes of Disney, Booking.com and Microsoft to develop their CX strategies by incorporating the latest technologies. He is also a highly sought-after presenter and commentator, recently sharing a stage with Barack Obama.

In today’s episode of the EM360 Podcast, Head of Content Matt Harris speaks to Steven as they discuss:

• The customer experience landscape
• What the biggest companies in the world are looking at right now
• Building a customer-oriented company culture