With the pandemic leading to global lockdowns and grounding many passenger flights, Heathrow, the UK’s busiest airport, needed a new approach, with data playing an important role in the way the airport, to respond and operate in a post-pandemic economy. No longer just an add-on, data and analytics are driving organisations on a daily basis, informing key decisions in real-time. This case study concentrates on the strategy Heathrow had to make during the pandemic, with a key focus on the relationship between Heathrow and Microsoft Gold Partner, Adatis.