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Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

“The Key is Balance Between Adopting New Technology with Guardrails On”| Noam Liran @ Big Data LDN

“The Key is Balance Between Adopting New Technology with Guardrails On”| Noam Liran @ Big Data LDN

"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024

Video

"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024

by EM360 Tech

1 min

"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024

Video

"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024

by EM360 Tech

1 min

"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024

Video

"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024

by EM360 Tech

1 min

Open Source Alternatives to SaaS Tools Are Emerging. | Bram Wiepjes, Baserow @ State of Open Con 2023

Video

Open Source Alternatives to SaaS Tools Are Emerging. | Bram Wiepjes, Baserow @ State of Open Con 2023

by Ellis Stewart

2 min

Do not reinvent the wheel! | Diana Pulikoden, Mindwave Ventures @ GIANT Health 2022

Video

Do not reinvent the wheel! | Diana Pulikoden, Mindwave Ventures @ GIANT Health 2022

by Matt Harris

1 min

More and more innovative solutions | Saurav Gupta, InterSystems @ GIANT Health 2022

Video

Digital transformation is the key | Saran Muthiah, Enrich My Care @ GIANT Health 2022

by Matt Harris

1 min

In 2023, we want to expand! | Stephanie Broes, Moonbird @ GIANT Health 2022

Video

In 2023, we want to expand! | Stephanie Broes, Moonbird @ GIANT Health 2022

by Matt Harris

1 min

Meet the Editor: Matt Harris

Video

Meet the Editor: Matt Harris

by Matt Harris

1 min

Meet the Analyst: Tudor Galos

Video

Meet the Analyst: Tudor Galos

by Tudor Galos

1 min

Meet the Analyst: Jon Arnold

Meet the Analyst: Richard Stiennon

Video

Meet the Analyst: Richard Stiennon

by Richard Stiennon

1 min

Meet the Analyst: Susan Walsh

Video

Meet the Analyst: Susan Walsh

by Susan Walsh

1 min

Meet the Analyst: Dr Eric Cole

Video

Meet the Analyst: Dr Eric Cole

by Dr Eric Cole

1 min

Exclusive analysis from industry leaders

Wayne Eckerson

President at Eckerson Group

Alejandro Leal

Analyst at KuppingerCole Analysts

Kevin Petrie

Vice President of Research at BARC

Hear from the Experts

Exclusive analysis from industry thought leaders

Barry Flack

CEO with BF Consultancy

What employee engagement should really mean in 2024

Tech Article

What employee engagement should really mean in 2024

by Barry Flack

1 min

Will the new wave of Technology finally help cure the productivity puzzle?

Tech Article

Will the new wave of Technology finally help cure the productivity puzzle?

by Barry Flack

2 min

Shubhangi Dua

Apple AI Upgrade To Launch LLM Siri

Tech Article

Apple AI Upgrade To Launch LLM Siri

by Shubhangi Dua

6 min

French Hospitals Hit by Cyberattack, Hacker Exposes 750k Patient Records

Tech Article

French Hospitals Hit by Cyberattack, Hacker Exposes 750k Patient Records

by Shubhangi Dua

4 min

AI Jesus Installed in Swiss Church

Apple AI Upgrade To Launch LLM Siri

Meta Pushes AI Bid For NHS

What is An AI Agent? The Future Of Machine Learning Explained

Usage-Based Magic: Turning Cloud Data Into Dollar-Saving Decisions

What is Data Mesh? How it Helps Enterprises Make Informed decisions

What is Data Visualization? Tools, Tips and Expert Best Practices

An Operating Model for Data & Analytics

What is a Low-Code Platform? Benefits and Risks

What is Quantum Computing? The Future Of Computing Explained

Reducing Delivery Times and Costs: How Machine Learning Optimizes Delivery Routes Efficiently

Skip the Code, Keep the Power: Inside the Low-Code Revolution

Top 10 Sustainable Software Companies for 2024

Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

Episode 3 - BMC Connect 2024 - The Split Announcement and Conference Learnings

Solution Overview: What is Unified Capture by Theta Lake?

Andrew Tate Website Hacked By Political Hacktivist Group

French Hospitals Hit by Cyberattack, Hacker Exposes 750k Patient Records

Fintech Giant Finastra Hit by Data Breach, Hacker Claims Responsibility

Apple Confirms macOS Targeted in Zero-Day Vulnerability Cyber Attacks

Elon Musk's ‘X’ Rival, Bluesky is Taking Off, What is it?

Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates

Foursquare App Is Winding Down. What Is It & What Happened To It?

Meta Bans Students’ Social Media Accounts Tracking Celeb Private Jets

AI Jesus Installed in Swiss Church

Apple AI Upgrade To Launch LLM Siri

Andrew Tate Website Hacked By Political Hacktivist Group

French Hospitals Hit by Cyberattack, Hacker Exposes 750k Patient Records

Usage-Based Magic: Turning Cloud Data Into Dollar-Saving Decisions

From the Cloud to Your Pocket: The Future of Intelligent AI

How do Hackers Collect Intelligence on their Victims?

AI Personas: A Fine Line Between Friend and Fiasco

Top 10 Sustainable Software Companies for 2024

Top 10 Anti-Malware Tools

Top 10 Best AI Podcasts For AI Enthusiasts

Top 10 Predictive Analytics Tools for 2024

HashiCorp: Your Path to Cloud Maturity

HashiCorp & Deutsche Bank Case Study

Security Lifecycle Management with the HashiCorp Cloud Platform

Filecloud Datasheet

AI and Big Data Expo Global adds a host of leading industry experts to the agenda

AI and Big Data Expo Europe key agenda sessions

Cybersecurity Luminary Stephen Khan to Receive Prestigious Hall of Fame Award at Infosecurity Europe

Leadership powerhouse Claire Williams OBE reveals how to navigate change and develop a strong team culture at Infosecurity Europe 2024

Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024

"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024

"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024

Featured Videos

Exploring AI Integration in Contact Centers: Insights from DTXUCX 2024

“The Key is Balance Between Adopting New Technology with Guardrails On”| Noam Liran @ Big Data LDN

"AI is Less of a Focus this Year" | Mike Plested @ DTXUCX 2024

"AI is No Longer a Buzzword, AI is at the Core of most Modern Solutions" | Paul Mills @ DTXUCX 2024

"You can have the Best Tech, it will Fail Without the Right People" | Susan Walsh @ DTXUCX 2024

Open Source Alternatives to SaaS Tools Are Emerging. | Bram Wiepjes, Baserow @ State of Open Con 2023

Do not reinvent the wheel! | Diana Pulikoden, Mindwave Ventures @ GIANT Health 2022

More and more innovative solutions | Saurav Gupta, InterSystems @ GIANT Health 2022

Digital transformation is the key | Saran Muthiah, Enrich My Care @ GIANT Health 2022

In 2023, we want to expand! | Stephanie Broes, Moonbird @ GIANT Health 2022

Meet the Editor: Matt Harris

Meet the Analyst: Tudor Galos

Meet the Analyst: Jon Arnold

Meet the Analyst: Richard Stiennon

Meet the Analyst: Susan Walsh

Meet the Analyst: Dr Eric Cole

Exclusive analysis from industry leaders

Hear from the Experts

What employee engagement should really mean in 2024

Will the new wave of Technology finally help cure the productivity puzzle?

Apple AI Upgrade To Launch LLM Siri

French Hospitals Hit by Cyberattack, Hacker Exposes 750k Patient Records