Jon Arnold, Principal at J Arnold & Associates
Guru

Jon Arnold

Principal · J Arnold & Associates
  • J Arnold & Associates
  • Canada
  • Joined 2021
15 Followers
0 Following
Authority Award Winner — EM360Tech Quarterly Impact Index

About

Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.

Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.

Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.

Areas of Expertise

Published content

Read Watch This Space with Jon Arnold
Podcasts Series
Watch This Space with Jon Arnold

Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation. 

We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world. 

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Read How AI and Analytics Are Transforming Automotive Call Tracking and Repair Orders
Automotive dealership staff using AI-driven call analytics on computers to improve customer engagement and reduce missed calls.”
AI
How AI and Analytics Are Transforming Automotive Call Tracking and Repair Orders
28 min
Read What Should Contact Centres Do First to Prepare for Agentic AI?
In the recent episode of the Tech Transformed podcast, Dialpad Lead Product Manager Calvin Hohener sits down with host Jon Arnold, Principal at J Arnold & Associates. They discuss the transition from legacy chatbots to more autonomous agents capable of completing tasks and improving customer interactions.
AI
What Should Contact Centres Do First to Prepare for Agentic AI?
22 min
Read Hiatus Time for Watch This Space - Review of the Most Impactful Tech Since 2018, and What We're Watching for Next
jon arnold
Infrastructure Management
Hiatus Time for Watch This Space - Review of the Most Impactful Tech Since 2018, and What We're Watching for Next
54 min
Read Spotlight on Innovation with AI and Communications Technology
watch this space podcast with jon arnold, unified communications industry expert
Infrastructure Management
Spotlight on Innovation with AI and Communications Technology
1 min