Guru
Work experience
J Arnold & Associates
Principal
(
-
Present
)
Frost & Sullivan
VoIP Program Leader
(
-
)
..see more
Areas of Expertise
Emerging Technologies
About
Canada
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.
Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
...see more
Analysts with similar expertise
Ryan Raiker
Adjunct Professor at Widener University
Jon Arnold
Principal at J Arnold & Associates
David Danto
Director of Emerging Technology at IMCCA
