Facing Employees’ IT Struggles With Proactive, AI-driven Support

Enterprise management must recognise the hidden challenges faced within IT systems. A productivity survey by Lakeside Software revealed that 40% of employees choose to endure technology issues silently, without reporting them to the help desk. But why?

These silent sufferers bear the burden of malfunctioning laptops and unreliable tablets, impacting their satisfaction and productivity. Their silence stems from various reasons. Some attempt to troubleshoot independently, while others avoid confrontation. Either way,this silent suffering translates to substantial losses in productivity and business outcomes for enterprise.

So, how can we effectively tackle this issue at the enterprise level?

Harnessing technology and AI to advance IT support

AI purpose-built for offers a transformative...