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Dialpad

  • 3001 Bishop Dr, Suite 400A, San Ramon, California 94583, US
  • 2011
  • 5000
  • Website
1 Followers

About

Dialpad is the AI-first communications and agentic platform defining the next era of business conversations. From customer service to sales to unified communications, Dialpad delivers AI-enhanced experiences for customers worldwide like Randstad, Nasdaq, Express Scripts, T-Mobile, Motorola Solutions, Tractor Supply, and Texas Roadhouse.

Backed by Andreessen Horowitz, GV, ICONIQ Capital, T-Mobile, and OMERS, Dialpad is leading the Agentic AI revolution in business communications.

Areas of expertise

Infrastructure Management
Telecommunications
Business Services
VOIP
AI
Video Conferencing
Internet Phone

Published content

Read What Should Contact Centres Do First to Prepare for Agentic AI?
In the recent episode of the Tech Transformed podcast, Dialpad Lead Product Manager Calvin Hohener sits down with host Jon Arnold, Principal at J Arnold & Associates. They discuss the transition from legacy chatbots to more autonomous agents capable of completing tasks and improving customer interactions.
AI
What Should Contact Centres Do First to Prepare for Agentic AI?
22 min
Something About AI Still Doesn’t Feel Right
em360tech image
Whitepaper
AI

Something About AI Still Doesn’t Feel Right

by Megan Leanda Berry
4 min

This report brings the current AI conversation together and makes sense of the signals people are seeing in isolation.

  • Why AI can look like it’s slowing down and accelerating at the same time
  • How work is changing at the task level, rather than through sudden job replacement
  • Why productivity gains often come with increased pressure and workload
  • What changes when AI moves inside tools instead of sitting alongside them
  • Why readiness, not capability, is now the biggest constraint for organisations
  • How agentic AI shifts the conversation from output to action
Get The Report Now