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Ada

  • Ada, 500-46 Spadina Ave, Toronto, Ontario M5V 2H8, Canada
  • Website
1 Followers

About

Ada is the trusted AI-native customer service company, built to transform how enterprises engage with customers. Powered by the ACX operating model—which unifies technology, methodology, and expertise—Ada deploys high-performing AI agents that deliver personalized, efficient interactions across every channel and language.

Since 2016, we've powered 5.5 billion interactions across 85 countries for brands like Square, Sky, Barnes & Noble, Pinterest, Tilt, Malaysia Airlines, The New York Times, and Monday.com, delivering extraordinary experiences at scale through higher-quality, more efficient customer service.

With enterprise-grade trust, security, and compliance (SOC 2, GDPR, HIPAA, AIUC-1), Ada enables organizations to reduce cost-to-serve, elevate CSAT, and confidently scale AI-powered customer experience.

Areas of expertise

Published content

Read How Generative AI is Transforming Customer Experience Today
In a recent episode of the Tech Transformed podcast, Mike Gozzo, Chief Product and Technology Officer at Ada, sat down with host Christina Stathopoulos, Founder of Dare to Data. They talked about how generative AI is changing business-to-customer interactions.
AI
How Generative AI is Transforming Customer Experience Today
21 min
Something About AI Still Doesn’t Feel Right
em360tech image
Whitepaper
AI

Something About AI Still Doesn’t Feel Right

by Megan Leanda Berry
4 min

This report brings the current AI conversation together and makes sense of the signals people are seeing in isolation.

  • Why AI can look like it’s slowing down and accelerating at the same time
  • How work is changing at the task level, rather than through sudden job replacement
  • Why productivity gains often come with increased pressure and workload
  • What changes when AI moves inside tools instead of sitting alongside them
  • Why readiness, not capability, is now the biggest constraint for organisations
  • How agentic AI shifts the conversation from output to action
Get The Report Now