Intelligent automation refers to the use of advanced technologies such as artificial intelligence, machine learning, and robotic process automation to automate business processes. 

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This enables organisations to increase operational efficiency, reduce costs, and improve customer experience. 

By using intelligent automation, businesses can streamline repetitive and time-consuming tasks and free up human resources to focus on more value-added activities.

In this episode of the EM360 Podcast, Head of Content Matt Harris speaks to Tom Croll, Advisor at Lionfish Tech Advisors, about:

  • Intelligent automation and tooling trends
  • The role of human improvement and how it’s changing 
  • Preparing for implementation of intelligent automation