IT service management, or ITSM, manages the delivery of IT services to employees and customers. 

A common misconception is that ITSM is basic IT support - but it’s so much more than that. Because, when done correctly, it can free up your enterprise to focus on essential automation. 

In this episode of the EM360 Podcast, Analyst Dr Eric Cole speaks to Prem Maheswaran, Product Manager at ManageEngine, to discuss:

• ITSM
• Democratising IT in the pursuit of automation
• How chatbots create space for business functions