InMoment
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About
InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer and employee data to inform better business decisions, and create high-value relationships. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to nearly 400 brands in 95 countries.
Areas of expertise
Data
Customer experience optimization
Voice of customer
Employee engagement
Social reviews & advocacy
Customer feedback
Text analytics
Net promoter score
Customer loyalty and retention
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