Over the last year, organisations have witnessed a significant change in consumer behaviour. Whether this is in relation to how they prefer to interact with customer service or how they are using financial services, the global pandemic has ultimately rocked the boat, and companies are having to find ways to adjust to this change. One of the biggest challenges for businesses is attempting to introduce new technology while simultaneously maneuvering around legacy technology systems.
Ian Johnson, Managing Director of Europe at Marqeta, joins us in this episode of Tech Chat to discuss what he refers to as a "technology arms race," and the key findings from a recent Marqeta survey concerning European banking in 2020.
