Trailfinders: A contact centre silver lining
Trailfinders are an award winning and industry leading travel company, specialising in delivering truly bespoke holidays for their customers. They chose BRITANNIC TECHNOLOGIES to centralise their telecommunications locations in to one efficient and cost effective contact centre. The Solution? Thanks to resilient architecture being fully redundant across two data centres through automatic failover routing and SIP technology, Trailfinders never have to worry about missing a call again.