NewVoiceMedia: A practitioner’s guide to sustainable customer experience in the contact centre

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Sustainable Customer Experience

Businesses everywhere are under pressure to digitally transform and differentiate on customer experience (CX). According to Gartner, within two years time, 81% of companies are expecting to be competing mostly or completely on the basis of CX. Digital interactions are on the rise, however, the contact centre continues to play a significant role in building and maintaining a brand's reputation. In this whitepaper, NewVoiceMedia has developed a guide to help with CX initiatives in the contact centre. Designed to help find out what's critical to delivering a great experience by focusing on a few key elements. This paper also features examples and videos of how businesses use the NewVoiceMedia platform to dramatically improve CX.