Top 10 Best DCIM Software Solutions for 2024
Talkdesk: Extending the value proposition beyond the contact center
![](/sites/default/files/styles/cropper_main_image/public/migration_image/ID%20109%20Talkdesk%20Extending%20the%20value%20proposition%20beyond%20the%20contact%20center%20Image.jpg.webp?itok=vI0mmiot)
Talkdesk - Contact Centres and the Cloud
With the majority of contact centers still being premises-based, there is now a serious shift in attitude towards the cloud. Organisations have to ascertain the full benefits of full cloud migration within their business. With on-premises remaining as the only option for a long time, this has almost become a legacy issue which companies need to address. More companies need to look towards the future of how a cloud-based model can bring value to their contact centers.
In this podcast, Jon Arnold of J Arnold and Associates speaks to Stephen Bell, Director of Product Marketing at Talkdesk. They discuss firstly an overview of the prevalence of premises-based contact centers. They then break down the interest in cloud and its main variations. Finally, how CCaaS can incorporate complementary pieces such as CRM or WFO.
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Meet the panel
![](/sites/default/files/styles/user_profile_picture/public/2020-05/jonarnold_3.png.webp?itok=e48BXKeP)
Jon Arnold
![](/sites/default/files/styles/user_profile_picture/public/2020-05/stephen.jpg.webp?itok=PpH10CX1)
Stephen Bell
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