FIFA 2022 Qatar World Cup: a Stage For Technology and Innovation
Talkdesk - Contact Centres and the Cloud
With the majority of contact centers still being premises-based, there is now a serious shift in attitude towards the cloud. Organisations have to ascertain the full benefits of full cloud migration within their business. With on-premises remaining as the only option for a long time, this has almost become a legacy issue which companies need to address. More companies need to look towards the future of how a cloud-based model can bring value to their contact centers.
In this podcast, Jon Arnold of J Arnold and Associates speaks to Stephen Bell, Director of Product Marketing at Talkdesk. They discuss firstly an overview of the prevalence of premises-based contact centers. They then break down the interest in cloud and its main variations. Finally, how CCaaS can incorporate complementary pieces such as CRM or WFO.
Meet the panel
Keyfactor: Why You Need to Care About Machine Identity
Intermedia: Cloud Migration is the Key to Enterprise Communications
Radware: Bot Mitigation is Key for Application Protection
Informatica: How Shifts in the Cloud are Changing the Game
Sifflet: Observability and the Future of Data Engineering
Safe Software: Low-Code/No-Code in Data Engineering
Egnyte: Keeping Up With The Next Generation of Data Privacy
Genestack: Why Data Management is the Key to Success in Life Sciences
Informatica: 4 Powerful Reasons Why Your Organization Benefits with Data Sharing
ManageEngine: Thinking Beyond ITSM and Achieving Enterprise Automation