Technical Customer Support: A Hidden Revenue and Loyalty Creator

GoTo

18 November 2024

1 min

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See how leading brands boost customer satisfaction with Rescue’s remote support.

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Collaborative research by CCW Europe and GoTo reveals that only one in two brands currently have an FCR rate exceeding 70%, which is a huge market opportunity for brands.

Learn how leading brands use Rescue’s powerful remote support platform to boost FCR, decrease call handling time by 33%, and improve customer satisfaction.

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GoTo makes IT and business communications easy, so its customers can do what matters most. Featuring flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, the GoTo portfolio helps securely support and connect businesses to what’s most important: their teams and customers. For over 20 years the company has been dedicated to robust security, including zero trust authentication, and powers billions of remote support sessions and hundreds of thousands of customers with easy-to-use, built-for-IT solutions that save businesses time and money. With nearly $1 billion in annual revenue, the remote-centric company is headquartered in Boston, Massachusetts, with over 2,800 GoGetters across North America, South America, Europe, Asia, and Australia. 

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Technical Customer Support: A Hidden Revenue and Loyalty Creator

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