ParkView™ Monitoring leverages Machine Learning and automation to proactively identify probable cause for business impacting events across data center hardware. Cincinnati Bell was one of the first adopters of ParkView automated monitoring. Its initial expectations for saving were exceeded within a year, with demonstrable savings in time and money. Data includes reallocation of staff hours, reduction in diagnostic time (including great elimination of false warnings) and savings on travel and people management. Cincinnati Bell verifies further improvements in accurate part identification, faster first-time fixes and an increase in data center up time.