80% of consumers have jumped ship to another brand following a single instance of poor customer service. While it’s tempting to think you can just find more customers, investing in better customer experiences to keep your existing customers can be up to 25 times less expensive than finding new ones since they’re more likely to buy from you again.
If you want to keep growing your business, read our whitepaper “Keep Customers Onboard with These 6 Customer Support Best Practices” to learn how to keep your customers on board.
