Parker Hathcock
Research Director ·
Enterprise Management Associates
About
My practice covers everything within intelligent service management including IT service management (ITSM), service operations (ServiceOps), enterprise service management (ESM), discovery and dependency mapping, IT operations management (ITOM), IT asset management (ITAM), AIOps, systems management, and digital experience monitoring (DEM). I’m especially interested in how AI and automation weave through these domains to transform how teams deliver and support services.
