Telecommunication companies have seen heavy shifts in the market over the last 5 years, exacerbated by Covid and the huge leaps in innovation that it brought about.
Customer experience has been a big worry for companies in the last few years, especially following Covid where trends like the ‘great resignation’ and tech talent issues have had big impacts.
In this episode of the EM360 Podcast, Editor Matt Harris speaks to Mo Firouzabadian, CEO at Lifecycle Software, about:
- B2C lessons for the B2B market
- Making the most out of communications data
- How Telcos can arm themselves to be more competitive
Matt Harris is the Head of Content at EM360.
With bylines for The Mirror, Manchester Evening News and more, Matt has more than seven years of experience in B2B and B2C journalism.
Matt has interviewed a wide range of influential people such as Prime Minister Boris Johnson and WeWork Co-Founder Adam Neumann, and now lends his talents to the enterprise tech industry.
In his free time, Matt enjoys supporting Northampton Town FC, watching MMA, playing video games and writing about himself in the third person.
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