Prof. Steven van Belleghem is an international speaker, EM360 partnered analyst and one of the world’s leading experts in customer experience.
He helps the likes of Disney, Booking.com and Microsoft to develop their CX strategies by incorporating the latest technologies. He is also a highly sought-after presenter and commentator, recently sharing a stage with Barack Obama.
In today’s episode of the EM360 Podcast, Head of Content Matt Harris speaks to Steven as they discuss:
- The customer experience landscape
- What the biggest companies in the world are looking at right now
- Building a customer-oriented company culture
Matt Harris is the Head of Content at EM360.
With bylines for The Mirror, Manchester Evening News and more, Matt has more than seven years of experience in B2B and B2C journalism.
Matt has interviewed a wide range of influential people such as Prime Minister Boris Johnson and WeWork Co-Founder Adam Neumann, and now lends his talents to the enterprise tech industry.
In his free time, Matt enjoys supporting Northampton Town FC, watching MMA, playing video games and writing about himself in the third person.
Did you enjoy the content?
Why not support
Matt Harris
by giving this content a like
Comments ( 0 )