Client service teams are at a breaking point. Margins are shrinking, the demand keeps rising, and much of the day is consumed by work that doesn’t move the needle. As a result, skilled people often spend hours reconciling spreadsheets, re-entering the same data across multiple systems, and chasing updates, time that should be spent on the work clients actually pay for. Every hour lost to manual admin is an hour of revenue slipping away. In this day and age, that’s a hit no business can afford.

AI isn’t just a buzzword here; it’s a practical lever. It can cut through the repetitive tasks that slow teams down, surface the information they need instantly, and free them to focus on high-value work. The companies winning aren’t replacing staff; they’re removing the obstacles that keep people from doing their best. In a world where speed and accuracy matter more than ever, ignoring that shift isn’t optional.

In the latest episode of Tech Transformed, hosted by Christina Stathopolus, founder of Dare to Data, Daniel Mackey, CEO of Teamwork.com, discussed how AI is reshaping the daily operations of client service teams. From automating repetitive admin tasks to surfacing critical information faster, AI is giving teams the bandwidth to focus on the work that truly drives value for clients.

AI and Business Transformation in Practice

During the conversation, Mackey highlighted how AI is reshaping business operations, emphasising efficiency and productivity rather than job displacement. “AI has transformed our company,” he noted, pointing to tangible improvements across workflow and project management. Teams are now able to focus on strategic initiatives, leaving repetitive tasks to intelligent systems.

The Teamwork.com CEO also shared a recent example from a government agency that integrated AI into its processes. By automating routine administrative work, the agency experienced better resource allocation and improved project outcomes. “They’re more efficient, higher quality,” Mackey said. “AI allows them to focus on the bigger parts of the business.”

Rethinking Productivity and Client Delivery

One of the challenges in the industry is that most AI features are added onto existing tools that weren’t designed for client services. Mackey discussed how TeamworkAI addresses this gap. Built into a platform designed specifically for managing client services end-to-end, TeamworkAI connects projects, people, and profits in one system.

By integrating AI directly into client delivery workflows, organisations can streamline project management, reduce manual reporting, and ensure that technology enhances rather than disrupts service delivery. This approach allows businesses to use technology strategically, rather than simply automating isolated tasks.

Technology and the Future of Work

The discussion also touched on the broader impact of AI on traditional business models. Organisations that adopt AI thoughtfully can improve their internal processes, freeing employees from repetitive tasks and enabling them to contribute to higher-value projects. Mackey emphasised that the goal isn’t just automation, it’s profitable client delivery. AI can unlock both time and insight, allowing businesses to prioritise the most impactful work.


AI is redefining how businesses allocate resources, manage projects, and deliver value to clients. By eliminating repetitive work and connecting projects, people, and profits, technologies like TeamworkAI show how AI can drive efficiency, productivity, and business transformation without sacrificing the human element.

To discover how your team can leverage TeamworkAI to deliver seamless projects, smarter resourcing, and stronger profits, visit teamwork.com

Takeaways

  • Profitable client delivery now depends on AI – learn what actually works before investing in the wrong tools.
  • Efficiency gains from AI lead directly to better performance, improving output and reducing wasted effort.
  • AI and automation free up resources, allowing organisations to focus on strategic priorities.
  • Technology adoption reshapes business models, ensuring organisations remain competitive in a rapidly changing landscape.
  • AI integration is critical for competitiveness; without it, margins and business outcomes could be at risk.

     

Chapters

- 00:00 Introduction to Client Services and AI

- 3:00 The Role of AI in Streamlining Workflows

- 9:00 Centralising Data for Efficiency

- 15:00 Maintaining Human-Centred Client Relationships

- 21:00 Future of Technology in Client Services

- 27:00 Takeaways for CTOs and CISOs

About Teamwork.com

Teamwork.com is an AI-powered project and resource management platform designed to keep client projects running smoothly, simplify resource planning, and help businesses protect their margins.

Headquartered in Cork, Ireland, Teamwork.com employs more than 200 people worldwide, with additional hubs in Denver, Gdańsk, and Belfast. The company supports teams across industries with tools that make collaboration clearer, workflows more efficient, and delivery more predictable.